Oh no they didn't.

[gythiawulfie.livejournal.com]

I now know why I feel like talking to a script when I have had to call the help desk the last few times at the Univ.

I JUST got this notice (took forever though campus mail).

"The IRM department is now proud to annouce we can finally offer 24/7 support on our help desk, now that we have outsourced with XXXXXXXXXXXXXX" (eff. July 1, 2006)

They outsourced the help desk of a State University, that has not 1 but 4 major campuses spanning 3 counties, 2 Labratory Schools (public schools run by the Univ.) A HUGE Marine Biology Research Center (in another county on its own) and 2 Nature Centers (one being mine) and all the interesting technology that goes with all of the above.

You outsource you help desk.

No WONDER they have no clue as to who or what we are, or what I am or who I am or.... wow, just wow. The people I have talked too in the past? Moved up or out to different departements.

No wonder my guys in networking sound exhausted.

This is just... indescribeable.

(cross posted to my LJ)

Comments

[jecook]

Ouch.

I don't think they'll outsource my job function at $WORK. Too difficult, and we have the exact same "special" hardware/software requirements (at least one of which was written in house)

[thalionar.livejournal.com]

wow... I work for an outsourced HD, and yeah, it can take a little bit to figure out who's what, where and why, but really, their folks should have had *some* sort of overview about you.

Very poor planning on *someone's* part. :(

[anivair.livejournal.com]

You wouldn't happen to be in Columbus, would you?

Random thought from yesterday: next time your girlfriend cheats on you, think of it more like she's outsourcing your sex life!

Nope

[gythiawulfie.livejournal.com]

SE FLA

Like the random thought too.

[megpie71.livejournal.com]

I've worked for an outsourced university helldesk. The university itself was in a different state, and there were about four or five of us who were providing first level and second level support for students, staff and random types who were somehow given our number. Lots of fun ensued when they called us about things like printer problems.

"But why can't you just come down and fix it?"
"I'm in Canberra. It's a ten-hour drive to where you are."
"Oh. Right. Then I'll go and talk to those people you told me to talk to then."

My suspicion at the time was that the outsourcing was an attempt to reduce the rate of GBH and murder attempts by tech staff.

[tecie.livejournal.com]

Welcome to tech support. Be glad the support is at least hopefully coming from agents with half a clue rather then script monkeys. Eventually I think nearly all smaller and middle sized helpdesks will be farmed out, especially with the minimum wage going up in the US.It will be a lot more economically advantageous.
At least they can't remotely outsource on site techs -- yet.

[olafthunderfoot.livejournal.com]

Heilsa!

Heilsa!

[gythiawulfie.livejournal.com]

Fancy meeting you here. :)

Re: Heilsa!

[olafthunderfoot.livejournal.com]

i appear in the oddest of places ~grinz~