Oh no they didn't.
Sep. 27th, 2006 03:00 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
gythiawulfie.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI now know why I feel like talking to a script when I have had to call the help desk the last few times at the Univ.
I JUST got this notice (took forever though campus mail).
"The IRM department is now proud to annouce we can finally offer 24/7 support on our help desk, now that we have outsourced with XXXXXXXXXXXXXX" (eff. July 1, 2006)
They outsourced the help desk of a State University, that has not 1 but 4 major campuses spanning 3 counties, 2 Labratory Schools (public schools run by the Univ.) A HUGE Marine Biology Research Center (in another county on its own) and 2 Nature Centers (one being mine) and all the interesting technology that goes with all of the above.
You outsource you help desk.
No WONDER they have no clue as to who or what we are, or what I am or who I am or.... wow, just wow. The people I have talked too in the past? Moved up or out to different departements.
No wonder my guys in networking sound exhausted.
This is just... indescribeable.
(cross posted to my LJ)
I JUST got this notice (took forever though campus mail).
"The IRM department is now proud to annouce we can finally offer 24/7 support on our help desk, now that we have outsourced with XXXXXXXXXXXXXX" (eff. July 1, 2006)
They outsourced the help desk of a State University, that has not 1 but 4 major campuses spanning 3 counties, 2 Labratory Schools (public schools run by the Univ.) A HUGE Marine Biology Research Center (in another county on its own) and 2 Nature Centers (one being mine) and all the interesting technology that goes with all of the above.
You outsource you help desk.
No WONDER they have no clue as to who or what we are, or what I am or who I am or.... wow, just wow. The people I have talked too in the past? Moved up or out to different departements.
No wonder my guys in networking sound exhausted.
This is just... indescribeable.
(cross posted to my LJ)
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