*head desks repeatedly*

[gythiawulfie.livejournal.com]

Remember the IP address conflict?

Here's the ticket the new guy at the COE got.

Ticket Information:
Ticket #: 615-3076509
Date Created: 9/22/2006 2:57 PM EDT
Additional Details: The customer called in and said that she can not log in to her computer. Can you assist me?

Re-explained the issue to my COE guy. He went oooohhhhhhhh.
Got back to me an hour later.
He found it.
Problem resolved.

Another lab whose IP's are in the xxx.xx.169.xx range, had gotten new computers as well. They were also getting a couple of IP conflicts. They had resolved all but 1. The one conflicting with mine. Typo. Plain and simple. They changed the 168 to the 169 it should have been.

But really, that ticket from the help desk SOOOOO does not explain the problem.
I wish they would give me the tools to look it up myself.
I just plug in the numbers and report problems.

Comments

[gholam.livejournal.com]

Seriously. Haven't your admins EVER heard of DHCP? Running a network with hundreds of computers on static?

[hisamishness.livejournal.com]

Give the computers some sort of logical name and DHCP vs static is no big deal. Give network gear, servers and printers fixed IPs. There's rarely a need to fix an end user's IP.

[hisamishness.livejournal.com]

then agin, I'm in an environment where each floor of each building has it's own subnet...

DHCP would be nice

[gythiawulfie.livejournal.com]

I will assume the main reason they don't use it, is because this is a university with 5 campuses. By setting static IP's and ranges at the various locations and buildings, it make trouble shooting a hell of alot easier.

Also, at one point, each campus had their own individual network and such from what I am told. I came in 7 years ago, and they were just migrating everyone into a single network etc.

I do basic user end stuff most of the time. Sometimes the call me up and just walk me through whatever they need. I'm basically a tier 1 with bits and pieces of tier 2 and tier 3 knowledge, as needed.