Funny call today
Sep. 21st, 2006 07:36 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
attackgypsy.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryLong time lurker, first time poster.
I now work for a large cable company in their internet tech support. As my trainer put it "We support jack and shit." We support our connection and the modems we give you, and that's it. We don't support OS, or browsers, or anything else.
Had a user call in today. Said the technicians came out to his house to setup (Insert name of our top line high speed broadband here), and they couldn't hook it up because they couldn't find his control panel.
Me: Couldn't find your control panel? What kind of computer do you have?
Luser: A Dell.
M: What operating system are you running?
L: Win 95.
M: Well, there is the problem. Let me send you to customer service so they can change the service for you.
L: You mean I can't run it on this computer?
M: No sir, you can't run it on an 11 year old operating system that was 5 versions ago.
L: I want to talk to your supervisor right now! This is unacceptable!
M: Certainly sir, please hold one moment while I make sure a supervisor is available.
I told my supervisor (also my trainer), and he laughed. "Give me the idiot". I transfered and let go. He later told me the guy wanted a year's credit because we defrauded him because it wouldn't work on his system.
Been doing help desk/tech support for 10 years, and that's the first time I've heard someone want a year's credit for something like that.
I now work for a large cable company in their internet tech support. As my trainer put it "We support jack and shit." We support our connection and the modems we give you, and that's it. We don't support OS, or browsers, or anything else.
Had a user call in today. Said the technicians came out to his house to setup (Insert name of our top line high speed broadband here), and they couldn't hook it up because they couldn't find his control panel.
Me: Couldn't find your control panel? What kind of computer do you have?
Luser: A Dell.
M: What operating system are you running?
L: Win 95.
M: Well, there is the problem. Let me send you to customer service so they can change the service for you.
L: You mean I can't run it on this computer?
M: No sir, you can't run it on an 11 year old operating system that was 5 versions ago.
L: I want to talk to your supervisor right now! This is unacceptable!
M: Certainly sir, please hold one moment while I make sure a supervisor is available.
I told my supervisor (also my trainer), and he laughed. "Give me the idiot". I transfered and let go. He later told me the guy wanted a year's credit because we defrauded him because it wouldn't work on his system.
Been doing help desk/tech support for 10 years, and that's the first time I've heard someone want a year's credit for something like that.
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no subject
Date: 2006-09-22 09:54 pm (UTC)I'm suspecting the machine didn't have a NIC card, and Win95 isn't USb, so...
Besides, we don't support Win 95 anyways. So I wasn't required to help him. Thankfully. We support 98 and up, Mac 8.6 (I think, I haven't gotten anything below 10.1) and up.