[identity profile] methedras.livejournal.com posting in [community profile] techrecovery
Just a quick gripe.

One thing I can't stand about users... is they never fucking know what specs their PC is.
They go out and purchase a computer, because the salesperson told them it's the best... just to get his commission. Then they can't answer simple questions.

For fucks sake....

Imagine if they were the same when they bought a car...


"I bought a car.
I think it has an engine.
Maybe.

I'm not sure.

Maybe it's actually a bicycle.
Or a lawnmower.


HELP HELP! FUCK! MY HEAD IS STUCK IN MY ASS!"


[/twitch]

Date: 2003-09-17 10:16 am (UTC)
From: [identity profile] thecrazyfinn.livejournal.com
Umm, that does describe most car owners

Date: 2003-09-17 10:37 am (UTC)
From: [identity profile] thecrazyfinn.livejournal.com
And the morons wondering why their car died becaus ethey didn't change the oil can often use a computer.

Dumbassedness varies between subjects.

Date: 2003-09-17 10:25 am (UTC)
From: [identity profile] trenthamfamily.livejournal.com
LMAO!

My Team Lead just started at me while I cracked up at this...thanks!!!

Date: 2003-09-18 01:46 am (UTC)
From: [identity profile] wildkard.livejournal.com
I wrote a big long comment to reply to this... but then I realized that it is 2:33am and my writing is definitely suffering. So I'm going to summarize what I wrote in a few points.

1) Yes I agree with you. There are dumbasses. 25 years (computers in this world) is too short for a dumbass to learn anything. I wonder what kind of dumbasses were around at the dawn of the automobile age and etc.
2) Specs shown in stores are usually those that fit into flyer space and sales tickets. They're usually incomplete.
3) Manuals for model# pcs are mass produced and include the base hardware for that system. Many of the upgrades/changes you're encouraged to buy are not included.
4) Too typically things are labeled generically ("16-bit soundcard") rather than with a brand name and model.
5) Computer Assembly shops swap in and out parts during the construction of a PC (and the buyer's preferences) however they seldom write out "spec sheets" when the system is done. I can't tell you how many times I've heard something like "I bought this PC package, with these parts... but I changed some stuff" or "It didn't work, so they changed that... I think". Never actually giving details of the change.
6) The world needs a simple executable (no installing) that I can send to people and identify hardware. Sure there have been some (I can think of a few outdated and self-contained DOS & Windows executables... even MSINFO is included on all systems, although it's pretty limited), but usually they don't last and even worse, they don't present the information in a format that the clients can read (or email to me).

So that's my ranting I guess. People are idiots but there's certainly room for improvement in simply allowing the consumer to identify their parts. A lot of people don't care until there's a support technician trying to find out, and while I cringe at the thought of that, I can also understand it.

Date: 2003-09-19 06:17 pm (UTC)
From: [identity profile] chickenfart.livejournal.com
Parallels like that can alsmot always be drawn between the computer and automotive worlds.

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