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A few of the tickets that came through to me today, names changed to protect the guilty:
From: #####
Location: #####
Contact No: #####
Description of fault: When will it be fixed?
Oh, a guessing game. I'm good at these. My guess is 'never'.
From: #####
Location: #####
Contact No: #####
Description of fault: Urgently
Whatever it is, it needs to be done URGENTLY. Maybe the rest was supposed to reach me by telepathy?
From: #####
Location: #####
Contact No: #####
Description of fault: I have DMC
Having DMC bothers her so much you might think it's some kind of disease. "Quick nurse, he's got the DMC! Inject twenty CC of atropine into the heart, STAT!" But no, DMC is a scheduling system, and the problem was that she'd lost a booking. All of which she thought was obvious from the description...