techrecovery | How far we've come (Reply)

I ran across this tonight and had to share it. Sometimes it's always good to look back on your history. For all the problems and headaches we have with computers now, look how very far we've come in 35 (and 27) years.

How It Works: The Computer

And to keep things otherwise on topic for the community; why must users, when they get over to me without a support contract, inevitably argue that they shouldn't have to pay for support. Especially when they just sat on hold and listened* to the message that this is a fee-based service over and over. I even tell them that we cover things that fall outside the scope of the support they get with their warranty (and thus isn't covered) and STILL they argue that they bought an x year contract for our services. No, that was your WARRANTY which, as I already told you, does not cover this issue.

*okay, maybe I'm wrong here by assuming the users actually a) listened and b) comprehended what was being said since they obviously can't comprehend it when I say it.