What can you do for users who don't give you info...

[piepants.livejournal.com]

...and seem to be oblivious of how useless their information is?

I have this person who tells me she can't log on to her computer. I ask for error msg and it seems like she closed it. I asked if she can reboot to duplicate and she says she can't.

My line of questioning, however logical, doesn't result in anything useful. I had to basically guess that she's stuck at some portion of the windows bootup process prior to the login screen.

The only information I have is that the screen says 'windows 2000'. Great. No 'loading security policies' or 'personal settings' or anything. For all I know this person's staring blankly into a screen with the words 'windows 2000' typed into it or some other junk.

So I did what any of you would do. Send desk-side and document the hell out of the ticket (with made up stuff).

Actually, what I would do is put a sledgehammer to the machine (or user, whatever).

Bah.

--

Update: Tech came back and fixed it.

Solution?

Reboot.

Bear in mind during my questioning the end user said she rebooted 3 times.

>

Comments

[dog-star-man.livejournal.com]

What the HELL is up with your journal?! It's a mess, pure and simple.

[hisamishness.livejournal.com]

no... for the love of all things shiny don't make up stuff for the ticket! We're going to have enough difficulty figuring out what this luser's problem is without a second helping of bad info.

Besides... it's more fun to read "user having boot problem - they cannot describe it properly"

[wignersfriend.livejournal.com]

If I had a luser that actually ever gave me useful information, well, I don't know what I'd do. I never thought about it much because I know it's NEVER GOING TO HAPPEN.

[piepants.livejournal.com]

...and?

[piepants.livejournal.com]

I didn't make up stuff that was inaccurate, but I'm not going to state 'user is having some sort of problem but is incoherent and insane. Please help her'.

:)

[flainn.livejournal.com]

Yeah, that's like — wow. omg. wtf. lollerskates.

[hisamishness.livejournal.com]

Actually, that sounds like a great thing to put in a ticket... ;-)

[dog-star-man.livejournal.com]

It's hard to take you seriously, that's all.

[ihateemo.livejournal.com]

Parody?

[piepants.livejournal.com]

hahahahaha

[piepants.livejournal.com]

What does my fictional excuse for a journal where a young girl gives birth to a bastard child with Harlequin syndrome have to do with this?

Nah, I'm not being confrontational, just confused :)

[dog-star-man.livejournal.com]

That makes two of us. You have waaaaay too much time on your hands.

[blossomingfire.livejournal.com]

Actually, that gives you the option to say "the asshat who took the phone call doesn't obviously know their ass from a hole in the ground."

[anivair.livejournal.com]

Ignore that. Your journal is a freaking riot. I loved the part where she got hit in the belly. I give it an 8.6. I think i'd give it more if she were wildly racist. But as fictional parodies of ignorance go it's pretty good stuff.

[piepants.livejournal.com]

I can't believe you like it. My friend likes actual wit, and he thinks it's a total dyslexic joke.

Which it is....so I have no idea what I'm getting at.

[anivair.livejournal.com]

Well, I wouldn't say I think it's the most sophisticated humor ever, but I get the joke and that's more important than anyhting. And I totally respect you for having the alls to type all that out (not to mention the mental fortitude).

[hisamishness.livejournal.com]

common occurance here

"call takers is havening George itshues"

:-(

[ihateemo.livejournal.com]

+6

[the-paco.livejournal.com]

I second the "What the hell does the journal have to do with the post in this community" sentiment.

Do us all a favor and keep that dramawhore crap somewhere else.

[the-paco.livejournal.com]

yep, I did. AND I had the cajones to call you on it AND leave my comment up. CLUE TO AISLE ONE! WE NEED A CLUE TO AISLE ONE, PLEASE!

[piepants.livejournal.com]

Heh I read that before it was deleted.

Sars.

<3