*hangs head*

[bamatone.livejournal.com]

One of the lusers just forwarded the HELP DESK a 3mb wmv entitled "Babies and Fathers," which appears to be a collage of men changing diapers and their *hilarious* reactions, including funny faces and gagging to the point of vomiting. She was, of course, sent the automated reply, "Hello [clueless lady], Thank you for contacting [tech dept.]. Your request has been logged as Interaction ID 25694. Please use this Interaction ID as reference in all future communications on this issue. A staff person will respond to you soon."

Why? Just.. why would she send me such a thing? Don't worry, though. A staff person will get right on it...

Sigh.

Edit: Might as well be safe and take out names.

Comments

[bekscilla.livejournal.com]

we had one send us a video of a clueless user who was so used to a typewriter, after they finished the line they went to do the carriage return.... and hit the monitor off the table :P It was nice knowing she has as high an opinion of general users as we do :P

[piepants.livejournal.com]

Forward it to corporate security.

[bamatone.livejournal.com]

Heh, we have no corporate security. We're higher ed. ;)

She got a reply email from the help desk manager politely telling her to only send us help desk requests. It's more than she deserved.