Your workload?

[the-s-guy.livejournal.com]

Those who've worked in the industry for a bit know that workloads can vary greatly from job to job and group to group. In the interests of comparison, how many calls/emails does your team handle? How many people in your team? And what's the nature of the beast? (Easy, mixed bag, godawful killers)

To salt the hat a little, I'll throw in the following:

First job (before training the users): about 100/week, 1-person team, floorwalking (mostly easy/training, but a lot of walking)

First job after training users: about 10/wk.

Second job: 2000/wk, 2-person phone team + 10 floorwalkers (rotating), mixed bag (lots of running and self-imposed 2-minute call limits, but damn we had fun)

Third job: 2500/wk, 50-person team of whom only about 10-20 actually do any TS work at any given time (we're top-heavy on management and lending out staff), 75% of the calls (no kidding) are "you have called the wrong number." Depressing.