This actually happened

[lordstorm.livejournal.com]

Conversation snippet:

Me: "Sir, I [went to our co-location building, located your server in our cabinet farm, and] consoled into your Windows Server 2003 1U server just as you asked me to, and actually verified the files you were copying from the CD-ROM drive weren't copying across."
Cust: "Okay, so why weren't they?"
Me: "The CD-ROM drive was open."
Cust: "I tried closing it by remote, but Windows told me it couldn't find the CD!"
Me: "The machine was right in this case, sir."
Cust: "Huh? Then where the hell did my Windows source CD go?!?"
Me: "Funny thing that, I actually found it on the floor of the cabinet against the door: it fell on my boots when I opened it."
Cust: "Wha.....? Er, well, can you just put the CD back in?"
Me: "I did, however it looks badly scratched from its fall, it keeps bringing up CRC errors when I tried to access it before I contacted you."
Cust: "*swearing* Then how the hell did a CD just jump out of an ejected CD-ROM tray???"
Me: "Um, I also noticed you racked your server upside-down. Suffice to say, sir, when the CD tray ejected, gravity came into force."

And they wonder why I come back from co-lo visits in a good mood.

Comments

[trixtah.livejournal.com]

BWAHAHAHAH!

Also, how hard was it to copy the source to local disk for future use when the OS was installed? Duh.

[gilmoure.livejournal.com]

Ha-ha!

[kallell.livejournal.com]

I was gonna say that!

but without the nifty picture and such

[gilmoure.livejournal.com]

I spent a year on fark.com (http://www.fark.com/). Warped for life.

/has a cool collection of humorous images for posting with

[linguafranca.livejournal.com]

AHAHAHAHAHA

[jecook]

+250 gold coins and a One up for makeing me ROFL.

[blossomingfire.livejournal.com]

racked.a.server.upside.down???

*BWAHAHAHAHAHAHAHAHAHA*

[ihateemo.livejournal.com]

One of our less than bright users has racked his gear BACKWARDS, so the front ends of his servers are facing into an aisle where everyone else is venting heat. We've told him to re-rack his shit, but the guy is an uber-douche and won't do it. We're thinking about covering the front of his cabinet to stop his shit venting hot air into the cold aisle. Maybe then he'll pay attention.

PS...how the hell do you rack something upside down?

[fearrett.livejournal.com]

As I've said before, and as I'm sure Mister Cx is always thinking.

Fuck gravity

[yukimaster.livejournal.com]

Oh.......my........god.

Will mention this to my friend at work tomorrow :D

[lordstorm.livejournal.com]

Customers, idiocy, humor. They fit together in some magical way, and not always in that order either. :)

[lordstorm.livejournal.com]

I'd've thought the server's brandname - upside-down on the front - would have been a dead giveaway.

I apparently assumed too much.

[lordstorm.livejournal.com]

Charge them extra labour - or some sorta creative charge - when their fans eventually die and they need to be replaced. Or con the engineer into it if it's warrantied or something. Such stupidity should not go unpunished!

I thought I saw the worst when I actually saw an engineer prop his open can of Tango on the hinged underside of top of an extended server on its rails. He couldn't understand what the problem was until I kicked him out of the floor, and buulding security made him sign a waiver forgoing any damage. Pissed him off, but it pissed me off even more for his lack of thought. So an upside-down server - as absurd and mind-boggling as it is - doesn't really surprise me, especially when I see the scratched, formerly happy, holographic surface of a Win2003 Server CD roll onto the top of my steel-capped Blundstones.

[trayce.livejournal.com]

Bahaaha! That kind of thing makes the job worthwhile doesnt it =)

[ace-brickman.livejournal.com]

Had a similar experience with $_CUSTOMER, only it was their floppy drive (http://community.livejournal.com/techsupport/1070602.html) and the CDs were next ;-)