techrecovery | The answer is no. (Reply)

Customer: "I have no internet. The automated system took me through 15 minutes, and couldn't fix the issue. She kept talking about the standby light, then gave up and passed me on to you. I'm so frustrated."

Me: "Ok, we'll have to take a look at that for you today..."

(goes though verifying account info as she screams at me)

Me: "So the first thing I'll always start with is the modem. How do the lights look?"

Customer: "The standby light is on."

Me: "Ok, now there is a button on the top or the side."

Customer: "Uh..... (long pause) yes."

Me: "Can I have you push that for me?"

(she pushes it, and lo and behold she's online)

Customer: "I've been doing this since 5am, and haven't been able to get online. I want a day credit."

Me: "Ma'am, we are open 24/7 you could of called us earlier. I wouldn't be able to warrant this credit. "

Customer: "Get me to someone who can!"

The modem is in standby. It's now almost 5 o' clock, and your calling now. If it's been so damn important to you, and you been working on it since 5am, why didn't you call us? We ARE OPEN!

I went back later only to find out that customer care gave her that one day credit worth $1.33.

My customer care is a bunch of wimps. Grow some cajones! I swear, here in Internet Support, were the only ones with balls.

I hate mondays.