Still havening broken laptop

[omg-teh-funnay.livejournal.com]

x-posted to omg_teh_funnay



So, it's been a week and a half or so since my corporate lappy died...

DHL refuses to come pick it up while I'm at work. They want me to agree to be here from 4-8 every day until the driver calls me from the front desk. Know what? I leave at 4. Sorry. Know what else? I haven't gotten a call yet. Desk phone forwards to cell... he's not called.

SO, I get a brilliant idea - I MANAGE a laptop depot, why not order the part through Procurement, and then have my techs install it? Brilliant! They agree, it's a go.

Untill I try to find the part #

I can't find it on the Dell site. It's just not there. So I tried Dell's Support Chat, figured I can get what I need. Did I? You decide!

2:10:55 PMSystem Welcome omg_teh_funnay...
2:10:55 PMSystem Connecting to server. Please wait...
2:10:55 PMSystem Thank you for using Dell Chat, a representative will be with you soon.
2:10:55 PMSystem Initial Question/Comment: I need to find a parts guide - I need a new system board
2:19:34 PMSystem You are now being connected to an agent. Thank you for using Dell Chat
2:19:34 PMSystem Connected with RTS Ineta Randle
2:19:41 PMRTS Ineta Randle Thank you for contacting Dell Hardware Warranty Chat Support. Please give me 1-2 minutes to review your question and to retrieve your service tag information.
2:20:15 PMRTS Ineta Randle No problem.
2:20:30 PMRTS Ineta Randle Would you please verify the person or company name that owns the system and the current street address of the system?
2:21:31 PMYou Uhm, system is owned by Big Outsourcing Company, currently the system is @ Seattle, WA
2:21:40 PMRTS Ineta Randle Thank you. May I also have your phone number and e-mail address?
2:22:23 PMYou xxx-xxx-xxxx, o.teh_funnay@my.employer
2:23:11 PMRTS Ineta Randle OMG, is this a new or existing issue?
2:23:31 PMYou This is new
2:23:52 PMYou I've verified that the system board on the laptop is bad, and I need to order a replacement, but I can't seem to find a parts list or guide
2:24:27 PMRTS Ineta Randle Thank you for verifying that information for me. I will be happy to help you today. Can you provide any other information regarding what is happening with your system today?
2:26:38 PMYou I can't boot with any hard drive. That's a clear sign that the drive controller has failed - especially since they're all known good drives and can boot in an identical C600 system. All I need is the system board part # OR a parts guid, and I can order a replacement through my corporate procurement
2:28:33 PMRTS Ineta Randle I apologize for the inconvenience you are experiencing with your system and I am going to do all that I can to resolve it for you today.
2:29:35 PMRTS Ineta Randle Can I have the zip code?
2:31:25 PMYou 00000
2:31:33 PMRTS Ineta Randle thanks.
2:31:50 PMYou I don't think it can be resolved today, we have Dell-certified techs onsite and we've determined I need a new system board.
2:35:06 PMRTS Ineta Randle The number to sales is 1-800-915-3355 extension 7266200. Your case number is thx1138-ou812 .
2:36:02 PMRTS Ineta Randle For future reference, a copy of this chat will be sent to the email you provided as you entered the chat.
2:36:34 PMRTS Ineta Randle If you need further assistance with this case, you may contact us via [Chat]: www.dell.com/chatsupport or [Email]: us_acs_team_1@dell.com (include your Case# and Service Tag) [Subject]: Team 317 Email Dell Inc. Case# thx1138-ou812
2:36:44 PMRTS Ineta Randle Is there anything else I can help you with today?

I just got out-manouvered by an Indian agent! That never happens. Grr! Not using chat again, that's for sure. Too easy to blow me off completely.

And now, I have to follow other channels. This is just... silly. Totally silly.