C'mon people, where did all the brainless problems go?

[mtlchick.livejournal.com]

I've spoken to 3 people tonight:

1) Error 691. Username/password error. Retype and re-try. Everything works.
2) Client whose computer has been hacked. 45 minutes of explaining and calming tones later, I get off the phone.
3) Some guy in the Netherlands, trying to run a conference and receive things via our "travelling" dial-up connection. The problem, the phone number is only 9 digits and phone numbers there are 10 digits. Can't find a different number anywhere. Wrote a ticket, but I don't think anyone will respond till tomorrow. I hope he doesn't call back.

What happened to all the people with the problems like the first guy?