take it on the other side....
Jun. 16th, 2006 11:36 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryAh, sweet, delicious irony. How I have missed the bitter tang of your kiss lo these many days. I am gladened to know that you have not forsaken me
My recent promotion has left me with the interesting title of $Bank Laptop Depot Incident Manager - my job is to coordinate with all of the regional managers across the nation and make sure that the laptops that $Bank provides are working smoothly. If they aren't, I need to work proactively to make them work smoothly. It's actually a fun gig, I pretty much run this group and it's always something new and different
My real employer ($Bank, like any good corporate citizen, outsourced most of their IT years ago) decided that with great power comes a really long leash - I've got a company celly and yesterday, my laptop came in. It's a bit old, a Latitude C600 (850MHz), but whatever.
This morning, as I'm coming out of a meeting, I watched the poor, senile old bastard havbe a stroke and die. As I walked up to this scarred veteran of the Road War, it beeped sadly, and shut down. Restarting indicated the HD failed hard.
I may be a manager, but I'm still a tech, right? Pull components, reseat, try again - no go. "Disk Read Error" - over and over, "Disk Read Error"
I have to call my employer's HelpDesk, like a common user. I wade through the queue, provide the friendly Indian woman on the other end of the line with my WAN ID, site ID, address, machine asset, and contact info. She tells me someone will call me back.
And he does, about an hour later (I'm kind of impressed). I tell him the deal, he tells me "Yup. it's dead." I have to SEND IT IN. They will MAIL ME A BOX. He conferences me in with a DHL rep who sets up the delivery and I should get my box by Monday. Maybe Tuesday. Then I ship this boat anchor BACK to the corporate Laptop Depot, and let them take care of it, then return it to me. I'm probably looking at a week and a half without this system.
This really, really amuses me. I have to wait over a week to have my employer do something that my team accomplishes same/next day? Man... I want to be THEIR manager - "Eh, don't sweat it, Manny. You can do that one tomorrow, Or maybe July. Wanna go get a beer?"
I had to send a notification to my team that the lappy went tits up, EVERY one of the responders laughed. Ah, it's a fun day
My recent promotion has left me with the interesting title of $Bank Laptop Depot Incident Manager - my job is to coordinate with all of the regional managers across the nation and make sure that the laptops that $Bank provides are working smoothly. If they aren't, I need to work proactively to make them work smoothly. It's actually a fun gig, I pretty much run this group and it's always something new and different
My real employer ($Bank, like any good corporate citizen, outsourced most of their IT years ago) decided that with great power comes a really long leash - I've got a company celly and yesterday, my laptop came in. It's a bit old, a Latitude C600 (850MHz), but whatever.
This morning, as I'm coming out of a meeting, I watched the poor, senile old bastard havbe a stroke and die. As I walked up to this scarred veteran of the Road War, it beeped sadly, and shut down. Restarting indicated the HD failed hard.
I may be a manager, but I'm still a tech, right? Pull components, reseat, try again - no go. "Disk Read Error" - over and over, "Disk Read Error"
I have to call my employer's HelpDesk, like a common user. I wade through the queue, provide the friendly Indian woman on the other end of the line with my WAN ID, site ID, address, machine asset, and contact info. She tells me someone will call me back.
And he does, about an hour later (I'm kind of impressed). I tell him the deal, he tells me "Yup. it's dead." I have to SEND IT IN. They will MAIL ME A BOX. He conferences me in with a DHL rep who sets up the delivery and I should get my box by Monday. Maybe Tuesday. Then I ship this boat anchor BACK to the corporate Laptop Depot, and let them take care of it, then return it to me. I'm probably looking at a week and a half without this system.
This really, really amuses me. I have to wait over a week to have my employer do something that my team accomplishes same/next day? Man... I want to be THEIR manager - "Eh, don't sweat it, Manny. You can do that one tomorrow, Or maybe July. Wanna go get a beer?"
I had to send a notification to my team that the lappy went tits up, EVERY one of the responders laughed. Ah, it's a fun day
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