..and the futility of lusers reaches a new standard..

[ace-brickman.livejournal.com]

--overheard from my Support wingman

Is watching Sesame Street to learn (PS/2) colors a proper troubleshooting step?

These people are in charge of multi-million dollar properties, and can't match purple & green thingies to the holes with matching colors that are plainly seen in back of a computer.

Mind you the case history on this one includes

"User stated that the FDD may be bad. Floppy worked in another computer. User asked for another user's help. flipped floppy disk over and the FDD worked. Had user flip computer over."(CDs were next)

In his own words-
"If they're doing everything I'm telling them, then it's a bad NIC.. I'm pretty sure they're NOT doing everything I'm telling them if I have to repeat the instruction (unplug the phone wire from the back) three times and it still seems to prevent the computer from moving to a known good [network drop] location."

Comments

[nem0.livejournal.com]

Oh god, trying to get people to understand colors... I told my dad once, when he was trying to get me to fly home to set up his computer, "It's easy, you just match all the colors." He asked me to clarify. How do you get any clearer than that? The PLUGS are a color, and the PORTS are a color, and you MATCH THE COLORS of the PLUGS to the PORTS. They teach you this in DAY CARE. TODDLERS get this.

The really sad part? He teaches business technology, and runs two computer labs of 20+ machines each. HE taught ME computer maintenance. And then he wonders why I get frustrated when he doesn't get simple concepts like WHICH BLOODY PORT THE KEYBOARD GOES INTO. It's not like he DOESN'T KNOW.

[anamacha.livejournal.com]

he can't see the proverbial forest for the trees. Or something like that.

update..

[ace-brickman.livejournal.com]

So, the computer was plugged in to a router.. plugged into a second router's uplink... le sigh