ext_361198 (
spaz-own-joo.livejournal.com) wrote in
techrecovery2006-06-08 06:41 pm
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a little bit of my soul dies each time a customer calls in asking about speed problems at this one particular cable plant.
the cableco information page (for internal use only) indicates: "Bandwidth saturation issues are ongoing at this cable plant. The cable operator knows. no upgrades are currently planned. Tell subscribers we are aware of the issue and are investigating possible solutions."
The cableco advertises a connection rate of 2Mbps.
They have about 600 subscribers.
They have a 4.5Mbps pipe.
I want to scream at the phone "RUN! Switch to the competitors like you keep threatening to! They have bandwidth for you, and this is just a waste of your money and my time." But instead I say "Our network operations crew is working hard to relieve the network congestion, and in the meantime all we can really do is be patient," trying to swindle one more month's worth of cable bill out of him.
I feel like a criminal.
the cableco information page (for internal use only) indicates: "Bandwidth saturation issues are ongoing at this cable plant. The cable operator knows. no upgrades are currently planned. Tell subscribers we are aware of the issue and are investigating possible solutions."
The cableco advertises a connection rate of 2Mbps.
They have about 600 subscribers.
They have a 4.5Mbps pipe.
I want to scream at the phone "RUN! Switch to the competitors like you keep threatening to! They have bandwidth for you, and this is just a waste of your money and my time." But instead I say "Our network operations crew is working hard to relieve the network congestion, and in the meantime all we can really do is be patient," trying to swindle one more month's worth of cable bill out of him.
I feel like a criminal.
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That's right. Enough pipe to serve 2 and a half customers at the promised rate simultaneously.
This is closer to 267:1 oversubscription.
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we've got to be the face and voice of their company, give the impression that we are them, as people in the south are required by law to sneer at "outsourcing".
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unless it's someone like the unnamed cable company that rhymes with bombast, in which case get your hate on
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A single T3 would be plenty for 600 home subscribers, if they do adequate traffic management and are vigilant about punishing overuse.
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I hit 4 Mb/s today though, I'm quite pleased about that.
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If the latter, has anyone tried informing them of reality?
If the former, is anyone planning to whistle-blow these swindlers? Because if they aren't at least planning to upgrade the system, that's false advertising at the least.
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I have a Shaw (Rogers' sister company) connection at home and I've found the bandwidth to be mostly pretty adequate.
If you want to pinpoint who's at fault for your bad link speed, just do a traceroute to, say, yahoo.com.
If the major latency happens at the first hop, then that's speed problems between your computer and Rogers' router, and you should call them because your cable modem might need some tweaking.
If it happens around the second or third hop, that's probably at Rogers' border router, and that indicates that they probably haven't got enough bandwidth to serve their subscribers.
If it's further out then that, then the problem is at Rogers' provider, and you should probably call them so their NOC can complain to whoever they buy their bandwidth from.
If there's no heavy latency, then, well, tough shit i guess. You're probably being throttled or something.
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