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techrecovery2006-05-04 08:41 pm
valiskeogh.livejournal.com) wrote in techrecovery2006-05-04 08:41 pm
i have to share this work related moment with the lot of you.
(X-posted from my journal, it regards ibm/lenovo tech support, thought you guys might like a look)
here's the story. Eric at work struggles for hours with a particular computer and it's strange problems.
he FINALLY finds the solution to the problem, a particular part is bad and needs to be replaced. now, at first it would seem that this is a somewhat trivial part, but it's exceptionally annoying. in truth, we could have found a replacement quite easily, or ran to the store and bought one.
HOWEVER, eric is beyond annoyed at this computer by this time, so he pulls the part out, calls ibm/lenovo cause the computer is under warranty, and tells them to send us a replacement part ASAP.
the next day, we get THIS package in the mail, rush shipped of course:
that's my large (i refuse to call it whatever starbucks calls it) coffee (w/ two shots of espresso) for size comparison.
i proceed to open the box...
aha... packing materials...
the box opening process continues...
digging through the packing materials, i find ANOTHER box.
we're getting closer to our prize!!!
what is in this box might you ask? well, it's got lots of protective foam, and the part we're searching for:
yes kids. you guessed it. THAT BIG box, contained another box, which contained A WATCH BATTERY. yes, it was the battery on the motherboard that was bad. and that's the part that eric called ibm/lenovo and had them replace. and that's how they shipped us the replacement.
CAN ANYONE SAY "OVERKILL" ?
LOL
so... i had to take pics of the box opening... ;)
Valis
here's the story. Eric at work struggles for hours with a particular computer and it's strange problems.
he FINALLY finds the solution to the problem, a particular part is bad and needs to be replaced. now, at first it would seem that this is a somewhat trivial part, but it's exceptionally annoying. in truth, we could have found a replacement quite easily, or ran to the store and bought one.
HOWEVER, eric is beyond annoyed at this computer by this time, so he pulls the part out, calls ibm/lenovo cause the computer is under warranty, and tells them to send us a replacement part ASAP.
the next day, we get THIS package in the mail, rush shipped of course:
that's my large (i refuse to call it whatever starbucks calls it) coffee (w/ two shots of espresso) for size comparison.
i proceed to open the box...
aha... packing materials...
the box opening process continues...
digging through the packing materials, i find ANOTHER box.
we're getting closer to our prize!!!
what is in this box might you ask? well, it's got lots of protective foam, and the part we're searching for:
yes kids. you guessed it. THAT BIG box, contained another box, which contained A WATCH BATTERY. yes, it was the battery on the motherboard that was bad. and that's the part that eric called ibm/lenovo and had them replace. and that's how they shipped us the replacement.
CAN ANYONE SAY "OVERKILL" ?
LOL
so... i had to take pics of the box opening... ;)
Valis
no subject