techrecovery | Learning to Hate (Reply)

I don't like to admit it.... but I think I'm learning to hate our end users. Not all, and I'm still friends with a few, but overall and in general, I think I hate them. Part of this is likely just mis-routed tickets, but hey..

Tickets like this come into Deskside.

"My Adobe file on the server is corrupted"
Hmm... Sorry - Deskside Support cannot resurrect your corrupt layers multi-megabyte photoshop document. Offline Storage might be able to roll you back to a previously good copy.... but we, us, here... can't do a thing for you - go away now.

"My computer is not booting because my powerstrip is not working"
OK... You've identified the problem as a bit of defective gear that your department is responsible for providing... so you call us. Congratulations - step to the left for remedial "Remembering to Breath" classes.

And, while not an end user at work, the neighbor stepped up to the Stupid PLate yesterday too... "Beeell? Can you get my medicine out of your mothers refirgerator?" Sorry - will not be home till 9pm or such. I can get it then, OK? "OK" Where is it in the fridge? "It's in the panel. Just open the door and look in the tray. Do you see it?" Um... I'm at work. I can't see squat iside my Mom's fridge right now.... ".....??"

I shouldn't be surprised though... this is also the woman I've had to tell that if she can't figure out how to attach the wires to charge her Palm Pilot, then maybe she really didn't need to own the thing.

Argh!