Letter to the manufacturer.

[hiroe.livejournal.com]

Dear Control-X Medical:

It makes our clients rather distrusting of us when your x-ray machine goes *BBBBZZZZZZZFRRRRRAPPP!!!!!!!!* and lets out a big whomp of burned-electronics-smoke.

The schematic i have does not match how the machine is wired.

The schematic you have does not match how the machine is wired.

My schematic does not match yours. The connections you speak of are not drawn on my version. Those lines do not exist on my copy. And the wires in the machine itself go somplace else entirely.

The machine was manufactured in april of 1994. My schematic is dated 5/31/96. Your schematic is dated 7/12/2005. Do you grasp why we have a problem?

I also dislike the fact that some of the pages in the support manuals are still in their original eastern-european language.

I'm not too happy with the level of support i've recieved thus far.

Can you guys get your act together? I would ever so much appreciate that.

Thanks!
--Drew

Comments

[jecook]

At least it didn't go BZZZZZAAAAPPP!! and fry a patient. That's a _serious_ issue. :)

[kalidor.livejournal.com]

ROFL .

I know these guys. More importantly I know where they get their parts.

My condolences! :D

[persephoneflame.livejournal.com]

You scared me for a minute. I work for a company that sells medical equipment and we just had an X-ray machine return.

But then I remembered that it was returned b/c our customer refused shipment because the thrice damned, camel-loving frieght company threw a $20,000 piece of equipment in the back of an 18 wheeler and didn't secure it in any way, then drove it across country. And now they won't return /our/ phone calls. Bastards. (Our customer, on the other hand, is in possession of a shiny, new, working X-ray)