Ticket of the day

[dr-atheist.livejournal.com]

This is a complete request I just got in my queue.

Request type - backup/restore
Priority - 2 high
Brief description - Word Application
Detailed description - Word need restoring to 30 March position

*breathe, go to the happy place*
Sure, fine, let me just call Bill and I'll get right on that.

Comments

[xforge.livejournal.com]

Hmm, sounds kinda like the ticket I got "Need projector in meeting room (x) at this date and time."

::blink blink::

WHAT DATE AND TIME????

[redqueenmeg.livejournal.com]

HAHAHAHAHAHAHA.

thank you for my second big laugh of the day!

[the-s-guy.livejournal.com]

Sounds like another one to be forwarded to the manager of the original sender, with an attachment saying "Please find out what this person wants."

[rorted.livejournal.com]

Why do some lusers think that "detailed description" means "vague nonsensical rambling"?

[jecook]

Gods yes.

fully 80% of the tickets I got were "no email". that was IT for the description of the problem.

I almost always had to call these morons back to find out what the hell was wrong, and half the time it was the dialup which was a totally seperate thing.

[attackgypsy.livejournal.com]

Resolution: No action nessesary, as Word automatically reverts to Mar 30 position on Apr 30.

Status: Closed

[benatwork.livejournal.com]

*pulls out translator*

Does he mean that he screwed up a word document, and wants you to wave a magic wand and undo all changes made since that date?

[dr-atheist.livejournal.com]

better, that's what I initially thought, but it means he wants the actual program restored to how it was on that date