techrecovery | (no subject)

(no subject)

Someone once told me that I shouldn't get so annoyed with people who can't comprehend simple things like "count ten seconds" or "press the power button" becuase they may be able to do all sorts of things that I can't, like they might be an ER doctor who saves lives all day or something.

That's all well and good to remember. But if they're having problems with "count out ten seconds"....I'm not so sure I'd want to entrust them with my life.

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What if it takes 10 seconds to save my life?

Then what!?

If they can't do something they should have learned before graduating primary school, let alone preschool/kindergarten, that counts as stupid. Also as "wasting my time".

I've had to help more upper management types (their names come up in blue, in our ticketing system) read a really hard language called 'English'. It's usually such things as "Message could not be delivered. Sender's mailbox is over limit." They swear up and down our firewall is blocking their email, until I remote in and read the bounce back message to them, out loud. Gah! People who make 4 times what I do and they seem like utter idiots.

Speaking as someone who does support medical professionals...

Last week I had to teach a doctor how to log into the network. Two years working for the hospital and he hasn't done it before — normally he just waits for a nurse to leave her desk to answer a call and slides into the seat after her, but now he needs access to an application a nurse' profile doesn't have.

Two years. How has he been writing prescriptions? Checking his clinic schedule? Reading his email? The mind boggles.

Happens all the time. I work in a hospital radiology dept., we have "gone digital" with our imaging.

Which, of course, requires a password.

We have two systems, one that uses JPG images and one that used DICOM images. Usually the JPG system crashes with the regularity of a metronome.

So we get a call from the ER. "We can't get onto PAX." "Did you call IS?" "No, we can't get onto PAX." "7-1599, call them and tell them you're crashed." "We can't get onto PAX, can you send *me* over to sign onto the other computer?" "No. Call IS, get PAX reset and get a password. You can walk across the hall and look at your images on our PAX monitor until yours is fixed."

The idiots actually think I am going to sign onto the system and leave it open, which is (1) a violation of company policy; (2) a violation of federal law and (3) beyond stupid all the way to medically-impaired brain damage.

HIPAA Auditors would have a fun time with that request

Yeah, wouldn't they?

And that doesn't even include our "Corporate Compliance" folks.

The medical students call another helpdesk, usually, but I've had a few other gems like when an optometry intern misspelled her own name repeatedly. And the time some doctors at the emergency clinic called us to reserve a room for a meeting and wanted the room to be equipped with TWO coffee machines... one for decaf and one for regular... and when I said we can only handle the computers and projector equipment, he asked me if I could make an exception if they agreed to provide the coffee. WTF. I guess that's not so much dumb as an entitlement complex, but damn.

I had a friend who did support for Physicians Online, a website that the useres needed to be a liscensed doctor in order to gain access. She said that all the CSR's quickly became terrified of going to the doctor

If someone doesn't understand the instruction "press that and count to 10" they should NOT NOT NOT NOT NOT be working in any form of medical profession, especially an area like an ER where they are likely to see people who are bleeding.

Besides, if you don't know how to turn a device on, you shouldn't use it, end of story.

Besides, if you don't know how to turn a device on, you shouldn't use it, end of story.

This sounds uncannily like some dating advice I've overheard here and there...

Um, you have to learn simple things to do the more complex things. You can't perform open-heart surgery if you use a scapel as a steak knife.

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