Dear %luser%:

[jecook]

While we understand that it's frustrating as all hell itself when your POS computer is broken and does not want to work, filling out 5+ duplicate work orders is UNLIKELY to curry favor with the already overstressed IT staff.


DUmbasses...

Comments

[valancy17.livejournal.com]

I was on the other end of it today - I submitted three or four support tickets (different ones) and the system gakked and copied each one three times, so I have 12 ticket numbers now instead of 4.

[jecook]

See, that's a foul up in the system.

This is users submitting either paper tickets or emailed word documents (we have an electronic copy of the work order form in Word)

I'll be _so_ happy when we get the helpdesk software up and running...

just playing devil's advocate

[ace-brickman.livejournal.com]

POS as in Piece Of $Stuff$ or Point Of Sale?
The latter may have more serious complications, therefore %luser% may have just hit the submit button a couple times.. like the porn sign up credit card and insurance online payments. Meh, I'll still pour you a line of shots if ya like.

Re: just playing devil's advocate

[jecook]

Piece of Shit.

We are talking Pentium 2s running @350 with anywhere between 32 to 128 MB of ram.

And what makes it frustrating is that the end users are usually pretty calm about it, while their bosses are the ones going around with the whole "the sky is falling" routine.

[network-nerd.livejournal.com]

Recall the Dining Philosophers. Place each ticket on hold as dependent on one of the others....