(no subject)

[katyism.livejournal.com]

Once again, I hate taking the fall for another tech's failure to adhere to the rules (however well-intentioned).

We don't help with Windows product keys. We don't keep the one for the volume license on file, officially. (We do, but it's not to be given to end users!) If you call because yours isn't working, we give you a Microsoft phone number, or we send you back to the store to exchange your Windows CD.

If you talk to a tech who gives you the volume license product key, and that doesn't work either, you probably typed it in wrong. If you call back wanting him to give you another one, and you get me on the phone instead of him, you're out of luck and that helpful tech you already talked to gets reprimanded for giving it to you. If you get him on the phone, you're out of luck! He doesn't have anymore anyway! If you hang up on me because I don't generate magic working product keys on the fly, you're out of luck! Fuck off!

And fuck off, co-worker. I am tired of you doing things "because you know how and thought it would save the user some trouble" when we DO NOT SUPPORT those things and 99% of the time, your advice doesn't work and the user calls back expecting more special favors.

Comments

[justsomegurl.livejournal.com]

Here! here!

I am with you 100%. We support internet and VOIP, but we have a tech here who decided to spend an hour and a half working on a fax machine for a VOIP customer. He didn't even mention once that this was beyond our normal scope or anything. Guess who got the next call. I am sorry, but the only thing I can do with a fax machine is send a fax. If it's broken I make someone else fix it, that isn't my job.

[jarad.livejournal.com]

I had a similar coworker who was constantly doing 'extras' for our customer, and then we back in the office would get landed with it when they would phone up expecting support on whatever it is he did.

He got fired eventually.

[theogrin.livejournal.com]

It's fun, too, if the cow-orker is kind enough to do things for the customers that are not only outside the scope of the company, but equally outside the scope of legality.

Shootin's too good for em.