techrecovery | Hours of operation (Reply)

O Caller, I realise that our IVR system, implemented by suits who couldn't tell their arse from their elbow, is full of confusion and misdirection.

I also realise that when you are working back late into the evening, the particular technical group who oversees your pet application or subsystem may have already called it a day and gone home.

I also realise that as the desk who handles 'general' calls - ie, everything EXCEPT your pet application or subsystem, we have this thing called 'service' and enough staff to have an evening shift, which means we are here when the other team aren't.

This does not mean that we have magically been granted access to do anything about $pet_app. Please stop calling. If pushed, the most we can do is to record your issue in a ticket and send it on to the other team.

This will not, however, make the $pet_app team spontaneously reappear in the office with a little 'pop!' sound. No, I don't know what time they'll be in. They're a different area, under a different manager, in a different state, over a thousand miles away. And perhaps most importantly, they're paid to listen to your whining.

I'm not.

Get the hell off my phone.