customer wants a man

[prozacnation.livejournal.com]

This takes the cake.

I spoke with this customer in a chat format tonight.

he had slow speeds and his modem levels were off which indicated that a tech needs to come out for an appointment.

I notated the account with this.

Signal to Noise 28.2 dB yellow
Modem Tx Level 47.5 dBmV green
Modem Rx Level -19.6 dBmV red
Cable Modem Resets 281

I told him I would set up an appointment he then stated this:

Luser> no they arer not allowed in my house

Luser> they will not touch my computer

Luser> i just need new modem

I told him a new modem will not fix the issue - his levels were off.

He argued that we mailed him a new modem before - we may have for a docsis 2.0 swap. To which he stated: Luser> do not play games with me

He then wanted to cancel and I gave him the phone number b/c we cannot cancel from our end.

I was watching this account when he called back and got a female rep. Her notes were as follows:

vfy cx
vfy billing
sp w/Luser
cx wants a man,
[man's name] will call him back.
Status changed to Closed

The drama is still unfolding with this luser as he called back in again, and then two minutes later the supe opened up a reference number.

But I think I got why he was giving me such a hard time regarding his issue with women.

He called and got a male rep and the male supe called him back. ::rolls eyes::

ETA: Supe called him back and this was interesting from the notes:

customer has some sensitive business materials in the house for a project and he is not allow anyone to see them

he will let someone in down in the basement, but not where the modem is

he is willing to replace the cable from outside to the modem if necesary

if it is good outside, and the cable does not fix it then he is right it probably is the modem and we should replace that


supe's notes really didn't make much sense at times.

Supe gave him his direct line for any other issues

The issue was assigned to a higher team. Why I don't know since it's obvious the levels are bad and he needs a tech.

Comments

[teraflops.livejournal.com]

What a paranoid dick. Hearing it from someone else won't change his s/n ratios. It's either going to be a plant issue, or more likely a line issue, like you said.
*much sympathy from someone who's had to deal with people like this from an abuse perspective*

[ravenshrinkery.livejournal.com]

I don't think we've evolved to the point that principles override profit. Until we do, the stone age isn't gonna end. Sad state of affairs. He's gonna be without his porn until he sucks it up.

[axessdenyd.livejournal.com]

Heh, Cutting Edge icon. Neat.


tooooooooooe-piiiiiiiick

[annamaryse.livejournal.com]

Oh ya I used to get that all the time. I *was* the second tier. I fixed mistakes the guys made ALL THE TIME... but people used to hear my voice and assume I was an admin.

They'd say things like "Hi, I need to talk to someone who can fix my problem, please."

or my favorite:

"Can you connect me with one of the techs, please?"

ass-hats, all ov them.

[coyoteden.livejournal.com]

Modem Rx Level -19.6 dBmV red

Yikes... ask the luser if he has watchable cable TV with those levels. Ig he complains about his TV picture too, ask him if his superior male brain sees a connection yet.

[blossomingfire.livejournal.com]

Sounds like someone doesn't want their stash of kiddie porn discovered!

[jecook]

BINGO!!!!! A WINNER!!! ::cackles madly::

[warpedwitch.livejournal.com]

i hated getting calls from a particular region, because i'd *always* get that attitude-it doesn't help that i sound ten years younger on the phone....

actually had one Old Boy make the comment of "sho'ly you cain't know this yere technical stuff-what's a sweet young thang like yew doing a man's job for? sho'dnt yew be at home wit' yo' man and children?"...i wanted to dive through the phone, especially since i was among the top ten in a call center of several hundred...

[prozacnation.livejournal.com]

I think you're right!!

He said this to the supervisor. (i'm adding this to my OP):

customer has some sensitive business materials in the house for a project and he is not allow anyone to see them

he will let someone in down in the basement, but not where the modem is

he is willing to replace the cable from outside to the modem if necesary

if it is good outside, and the cable does not fix it then he is right it probably is the modem and we should replace that



supe's notes really didn't make much sense at times.

Supe gave him his direct line for any other issues

the issue was assigned to a higher team. Why I don't know since it's obvious the levels are bad and he needs a tech.

[prozacnation.livejournal.com]

Did you have to report him to the authorities? :o

[annamaryse.livejournal.com]

Not sure which would be worse... talking to him or being 'home with a man and children' :P

[prozacnation.livejournal.com]

I don't know if he was watching that much TV after I found these comments in the Supe's reference regarding the customer:

customer has some sensitive business materials in the house for a project and he is not allow anyone to see them

he will let someone in down in the basement, but not where the modem is

I think he spends most of his time in front of the computer - what type of business will let you take "sensitive materials" home?

Unless it's his own sensitive business.