w00t!

[thalionar.livejournal.com]

Wow... for once I have *good* news!

The account that I've been supporting for the last 5 years is going away, along with all the stoopid lusers it contains!

This does not mean that I lose my job, oh, no... I will now be supporting a *different* set of users. So far, most of the people I've talked to have been coherent, relatively intelligent and follow directions! (the kicker? the old account was for an insurance company. The new account is a grocery store. Yes, I am now talking mostly to people without college education and the calls are going *better*)

I'm also now doing "helpdesk" interface for a couple of server farms (I don't know what to call it without you figuring out where I work). This means I'll be dealing with a different class of know-it-alls. I can't *wait* to see if there are good stories here.

Oh, and to top it all off? I'm going to be working from home come March!

Comments

[jahbulon.livejournal.com]

You do of course realise that I hate you, you utter, utter bastard.

Good for you! :)

jealous

[justsomegurl.livejournal.com]

I am so jealous. I would love to work from home! My husband actually physically could work from home. He has access to all the software he needs and would be on a secure connection. I don't think it will ever happen though. Our company is too hungry for control.

[thalionar.livejournal.com]

yep :)

You know, when they told us the account was going away, they said "you know, if you want to move half way across the country, they'll hire you"

I said, hell no. Now, if they'll hire me *and* let me be remote we might have a deal.

Synchronicity being what it is, the planets aligned (or something) and I got my wish *and* I didn't have to go to another company.

Re: jealous

[thalionar.livejournal.com]

It was a really weird thing. Apparently some leases came up in the area, the company decided that they'd rather *not* renew the leases, but it would be better/more cost efficient to put the folks from the leased space where I'm sitting, and send me and my cohorts to work from home.

Freakishly, they said on Feb 3 "we might be sending y'all to work from home." By Feb 9 it was "call your DSL provider and schedule installation, mkay?"

[lions-tambua.livejournal.com]

OH! that means that you are not talking to

"no! i say, AC-Power Cable and NIC IS the same! you dont know what youre talking about! *click*" #

people, but therefor have to deal with,
"a computer ? whats that again ?"

???????

[thalionar.livejournal.com]

*laugh* something like that.

So far the grocery folks are the *best!* the worst thing is they've been told to *never* turn off the computer unless instructed to by tech support. They seldom actually *complain* when they're reporting problems, they follow directions, they're cool if their pw resets take a few minutes, and they don't mind waiting 45 min for the mainframe to pull the tape for their reports.

The server gig is pretty low key too, for the most part they don't flip out too much, and most of what I do is just report the problem to L2, reset passwords on servers, and put outages on the "whiteboard".

[lions-tambua.livejournal.com]

oh cool :)
remembers me to,
Employer: "what have you learned as profession ?"
Employee: "uh.. aeh.. nothing"
Employer: "ah! thats good. so we dont need an reeducation"

As long as they do EXACTLY as they're told, its GREAT to work with them.
Its getting bad when you say,
TS: "could you please open the Cover"
CS: "ok"
TS: "now check the cabling of the harddisk"
CS: "already did so. all cables are off now"
TS: "argl thats not what i asked you to do. now reseat all cables"
CS: "which cables ?"

[redqueenmeg.livejournal.com]

Yes, I am now talking mostly to people without college education and the calls are going *better*

I definitely believe that. :)