i just love semantics...
Jan. 25th, 2006 11:17 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoverywhere i work, we support multiple clients. each client has many users that will call us for technical support. this support is governed by what the clients have requested at their home office. this means that some things we are not allowed to support, despite them being on the user's equipment that was given to them by their employer. the usual "can not support" that we have is wireless. it doesn't matter if the laptop or tablet is capable of connecting via wireless, we do not support it. therefore, we can not troubleshoot anything about it. recently, we had a district manager for our client call the help desk. when informed a few times that we could not support wireless, he requested to speak with "whoever you're talking to". my coworker had been putting the guy on hold to verify with me (he's new) so the call was transfered over to me.
the DM told me that his problem was that the antenna was missing next to his clock. i explained to the DM that it was a wireless function and we are not allowed to support wireless. he then proceeds to argue with me about whether or not he is asking for wireless help. he says "i -know- you can't support wireless. i'm not asking you to support wireless, i'm asking you to do your job and find the icon that is missing on my computer." repeated attempts to tell him that the icon in question was the wireless icon did not phase him. he finally, when i refused to be any more help, told me "what good are you if you can't help us?" he was then informed that we can only help in the areas that his company is allowing us to help. he apparently thought he was being nasty by replying with "thanks for nothing."
i told him "you're -quite- welcome" and hung up.
the DM told me that his problem was that the antenna was missing next to his clock. i explained to the DM that it was a wireless function and we are not allowed to support wireless. he then proceeds to argue with me about whether or not he is asking for wireless help. he says "i -know- you can't support wireless. i'm not asking you to support wireless, i'm asking you to do your job and find the icon that is missing on my computer." repeated attempts to tell him that the icon in question was the wireless icon did not phase him. he finally, when i refused to be any more help, told me "what good are you if you can't help us?" he was then informed that we can only help in the areas that his company is allowing us to help. he apparently thought he was being nasty by replying with "thanks for nothing."
i told him "you're -quite- welcome" and hung up.
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no subject
Date: 2006-01-26 11:44 am (UTC)Sorry, we don't provide technical support for wireless connections.
I don't want technical support, I just want you to give me the settings.
no subject
Date: 2006-02-01 05:51 pm (UTC)Perhaps it's up your arse.
ugh I hate getting "thanks for nothing" when someone wants something I absolutely cannot do. You want to learn how to program your VCR? Call your VCR manufacturer, not your cable provider! You can't find your Microsoft Office CD? Bother M$, not your cable internet provider! [/mini-rant] Yes I have gotten both of those and much more.