Ten... nine... eight...

[the-s-guy.livejournal.com]

My philosophy on phone calls used to be that I would take a call right up to the last second of my shift, no matter what. After nine years, I've cracked - if a call turns up in the last sixty seconds, I'll bounce it to the next tech (overlapping shifts, they work much later). I've heard people talk of different lengths for this "twilight zone" - what's normal?