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techrecoveryAgainst our will, we have been conscripted to provide TS to a group of people in another organisation. They run completely different systems to us, but hook into one of our data feeds through a lot of mumbo-jumbo. We have been given no information about them, no training, and generally cannot help them in any way whatsoever.
To make life only slightly less bleak, we have an agreement with them that only their outsourced helpdesk are allowed to call us. Their staff cannot call us, their managers cannot call us, their CEO cannot call us. All those people must call their helpdesk first, who will then fail to do any troubleshooting at all and phone us.
So I get a call from some project manager from these guys. After brushing past the connection he was attempting to draw between himself and their helpdesk, I confirm that in fact, he has no relation to them at all, and I can therefore tell him to goscrew himself call their helpdesk.
He gets all pissy and complains that this is the same thing he's been told the six other times he called us directly.
I have never before in my life been so tempted to say to a caller "Gee, you think there's a reason for that?"
To make life only slightly less bleak, we have an agreement with them that only their outsourced helpdesk are allowed to call us. Their staff cannot call us, their managers cannot call us, their CEO cannot call us. All those people must call their helpdesk first, who will then fail to do any troubleshooting at all and phone us.
So I get a call from some project manager from these guys. After brushing past the connection he was attempting to draw between himself and their helpdesk, I confirm that in fact, he has no relation to them at all, and I can therefore tell him to go
He gets all pissy and complains that this is the same thing he's been told the six other times he called us directly.
I have never before in my life been so tempted to say to a caller "Gee, you think there's a reason for that?"
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Date: 2006-01-20 12:47 pm (UTC)How did he even learn to dial the phone to start with?
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Date: 2006-01-20 01:24 pm (UTC)Yes, sir that is the policy.
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Date: 2006-01-20 03:42 pm (UTC)- And why do you think that is?
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Date: 2006-01-21 03:44 pm (UTC)"We live in hope, sir."
Sending silent, freezing condescension down a phone line is a habit I have had much chance to practise.