I'm glad I don't work for this one.
Jan. 8th, 2006 12:16 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
celyste.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryNow... don't get me wrong on this... I love my isp. They are cheap, they give me exactly what I want/need, and I don't work for them! They also seem to be about 99% reliable, and that's at a residential level! woohoo!
However... it's that 1% of the time that can kill a person. With a spork.
dsl service. no bloc sync. powercycled checked the phones and the splitters, life looks good, except that there's no dsl light. So, I give it a couple hours and then I call in. First level tech asks me all the questions I'd expect and has me do everything all over again. 15 min's later, transfers me to tier 2. Tier two does tier1's job over again, says he's tested the software (ok... good job, the dsl light's not on) and after 15 min's transfers me to tier 3. They ask me all the questions again (thankfully didn't have to bypass and powercycle again this time) and then books a tech.
45 minutes and I've a tech for no bloc sync. Damn. For isp I work for, that was a 6 min call, but hey. Such is life.
10 min's later. I've got bloc sync. Oy. To be safe, I give it another 4 hours and still good. Now, normally, I would have given it a couple days to stay online, but it was 1am now, and the appt was for 8am that morning. I work a late shift, so mornings aren't happy things. So, I call back to cancel the tech....
...and I wait...
... and wait...
... and after an hour of hearing Beethoven's 3rd I get a wonderful representative to finally answer. Somehow, however the lines have either gotten crossed, or he's working the wrong queue. Cause my main language is English... and his is French. I spend the next 10 minutes saying in different ways that I don't want a tech, it works, no tech, cancel tech and so forth, only to have a quick blast of French from 5 years ago give me "Tout c'est bien. Je peux utiliser l'internet. Je ne veux pas de technicien." I got an ok out of it so I figured that my 1.25 hours on this call were sufficient and I could sleep in the next day.
And I did! Sleep in that is. Life was grand. Just another amusing anecdote. Or so I thought...
Until one week plus a day later when I checked my answering machine. The tech had called. "Everything looks good out here, if there's a problem it must be on your computer so call in so they can check settings". Oh. My. God. So, they either rescheduled the appt, or just told me the wrong date (or I misunderstood it), but in either case "pas de technicien" and "NO technician" weren't enough. How did he end up answering the English line?
Ah well... revenge is sweet. See... this is one of those silly companies that "care what you think of our service". The emailed a little survey. Silly silly people. *L*
However... it's that 1% of the time that can kill a person. With a spork.
dsl service. no bloc sync. powercycled checked the phones and the splitters, life looks good, except that there's no dsl light. So, I give it a couple hours and then I call in. First level tech asks me all the questions I'd expect and has me do everything all over again. 15 min's later, transfers me to tier 2. Tier two does tier1's job over again, says he's tested the software (ok... good job, the dsl light's not on) and after 15 min's transfers me to tier 3. They ask me all the questions again (thankfully didn't have to bypass and powercycle again this time) and then books a tech.
45 minutes and I've a tech for no bloc sync. Damn. For isp I work for, that was a 6 min call, but hey. Such is life.
10 min's later. I've got bloc sync. Oy. To be safe, I give it another 4 hours and still good. Now, normally, I would have given it a couple days to stay online, but it was 1am now, and the appt was for 8am that morning. I work a late shift, so mornings aren't happy things. So, I call back to cancel the tech....
...and I wait...
... and wait...
... and after an hour of hearing Beethoven's 3rd I get a wonderful representative to finally answer. Somehow, however the lines have either gotten crossed, or he's working the wrong queue. Cause my main language is English... and his is French. I spend the next 10 minutes saying in different ways that I don't want a tech, it works, no tech, cancel tech and so forth, only to have a quick blast of French from 5 years ago give me "Tout c'est bien. Je peux utiliser l'internet. Je ne veux pas de technicien." I got an ok out of it so I figured that my 1.25 hours on this call were sufficient and I could sleep in the next day.
And I did! Sleep in that is. Life was grand. Just another amusing anecdote. Or so I thought...
Until one week plus a day later when I checked my answering machine. The tech had called. "Everything looks good out here, if there's a problem it must be on your computer so call in so they can check settings". Oh. My. God. So, they either rescheduled the appt, or just told me the wrong date (or I misunderstood it), but in either case "pas de technicien" and "NO technician" weren't enough. How did he end up answering the English line?
Ah well... revenge is sweet. See... this is one of those silly companies that "care what you think of our service". The emailed a little survey. Silly silly people. *L*
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no subject
Date: 2006-01-08 06:05 am (UTC)It just seems that if it's a CO outage, it's a whole fricken shelf that's fallen over, and not just my card/port.
I shouldn't complain, though. It's the second such outage in the 4 odd years that I've been with this ISP. all the rest were either wedged DSL modem, or "end-user initiated" (I.E. house lost power, Meat interface decided to re-wire the rack for the nth time, Ditzy weed smokin Sparky re-wiring the house, etc...)
I'll even name names: Speakeasy provides my IP space, and Covad provides my line across qwest-owned copper. And I'm pretty happy.
no subject
Date: 2006-01-08 07:50 am (UTC)no subject
Date: 2006-01-08 08:02 am (UTC)no subject
Date: 2006-01-08 02:07 pm (UTC)no subject
Date: 2006-01-08 04:02 pm (UTC)The lines in this area are OLD... nearly alexander graham bell old *L* so I'll take what I get, but all the same in 3 years I've only had two problems... and one was when the line carrier switched us onto an analog node by mistake. oops.
no subject
Date: 2006-01-08 04:02 pm (UTC)no subject
Date: 2006-01-08 04:05 pm (UTC)A friend took a call from 'company president' the one day though with an issue but the program that was needed to fix the problem was "down for maintenance". Strangely enough it was working 5 min's later. Yay for the prez!
no subject
Date: 2006-01-08 04:07 pm (UTC)no subject
Date: 2006-01-09 12:08 pm (UTC)no subject
Date: 2006-01-13 07:20 pm (UTC)*Where we live, it's either that or dial-up. Really slow dial-up. Like, "Hey, I've found a use for the 28.8K modem in that PI tower I found on the side of the road!" slow dial-up.