techrecovery | My coworkers amuse me! (Reply)

So get this...it's non-pay disconnect night here in Knoxville. What does that mean? It means all those people out there 30 days or more past due get all their digital boxes and modems disabled. This is only the first step and usually gets people to pay up.

Now, a bit more backstory. As employees, we get free digital cable and high speed internet. If you just get one box, and one modem....you pay nothing unless you order PPV movies.

And so, I get a call from one of our call center employees asking about his service. He had been disconnected for $45.61. $.46 was 60 days, $40.15 was 30 days, and the rest was current. I looked at his account and sure enough, he's got a $0.00 rate. Which means he has just the free digital cable and box. You'd think it wouldn't be so hard then to pay your bill. But his service was disconnected for non-payment. He called in raising hell about how this should never happen to an employee, and even more so it shouldn't happen for $45. (Which is crap, because I've seen accounts shut down for less than $1.00. You're past due, you're past due. There is no discrimination.)

So I sympathize with him and just roll along listening to how he's going to call and leave a voicemail for the General Manager of our office. How he's going to get it fixed so that there's always a supervisor here since there wasn't one available at 4am to restore his service. (This is laughable, as the supervisor would have just told him to pay the bill.)

*sighs and shakes head* I mean, really folks. My cable bill runs about $25 a month because I have a DVR and 2 additional boxes. And I still manage to pay my bill. Sure, sometimes I skirt it close to the edge of disconnect...but never once have I been disconnected.