Somebody pass the cluebat, please.
Dec. 15th, 2005 03:34 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
aylinn.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryTicket comes in. User is receiving some OTHER user's e-mail. so she claims.
Contact mail engineer. user's id is unique. backwards address but unique. have user forward me the e-mail.
user is lastname+letter@popserver.domain.***
mail was addressed to lastname@domain.***
- obviously a case where the system matched the incoming e-mail as best it could & delivered. (It turns out, BTW, that user has received TWO e-mails like this so obviously there is a problem in the sender's address book.)
Just on a lark I call engineering back & have them check for lastname as possible username combination. Not found.
Which leaves me with one option. Namely to contact the person who SENT the e-mail and ask for clarification. at a phone number conveniently listed in the e-mail's signature.
I just suggested to the user that she do that. Why she didn't try that at FIRST without calling the helpdesk... ARGGGGGGGG?
*headdesk*
Contact mail engineer. user's id is unique. backwards address but unique. have user forward me the e-mail.
user is lastname+letter@popserver.domain.***
mail was addressed to lastname@domain.***
- obviously a case where the system matched the incoming e-mail as best it could & delivered. (It turns out, BTW, that user has received TWO e-mails like this so obviously there is a problem in the sender's address book.)
Just on a lark I call engineering back & have them check for lastname as possible username combination. Not found.
Which leaves me with one option. Namely to contact the person who SENT the e-mail and ask for clarification. at a phone number conveniently listed in the e-mail's signature.
I just suggested to the user that she do that. Why she didn't try that at FIRST without calling the helpdesk... ARGGGGGGGG?
*headdesk*
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no subject
Date: 2005-12-15 09:20 pm (UTC)(1): Said Cluebat to have a 3" diameter titanium core surrounded by 1/16" of poly-foam, synthetic leather grip & loop. Model with USB powered LEDs available for additional $49 USD.