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techrecovery...and management wonders why we are struggling to make our 'numbers'...
the last 2 calls I have resolved in less than 5 minutes each... (wahoo!)
...however...
ticket creation time for each one = in excess of 11 minutes...
wonder how I would feel about my job if the tools we used supported us instead of making us sound like idiots... the lag time on this application SUCKS!!!
the last 2 calls I have resolved in less than 5 minutes each... (wahoo!)
...however...
ticket creation time for each one = in excess of 11 minutes...
wonder how I would feel about my job if the tools we used supported us instead of making us sound like idiots... the lag time on this application SUCKS!!!
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