*explosion*

[thecolorblue.livejournal.com]

Short time reader, first time poster. Hi everybody!

Let me preface this by saying that I'm the sickest I've been in a year, but, because I have no sick time available to me, I am here at work, talking to ridiculous customers who have no idea what they're doing.

Anyway, call rant follows:

Caller wanted to use public IP addresses on his LAN. I told him there are two ways to do this: 1) turn NAT off in the router and assign the addresses to the computers or 2) use an IP Map to map a public address to the computer's private address. The dickhead had NAT enabled, DHCP off and was using privates on his LAN. So I recommended an IP Map. He responded by saying that he has a bunch of t1 connections with CISCO routers and they don't force him to do that and, oh yeah, he knows what he's doing. He was convinced it was a product limitation of our router that wouldn't let him assign the public ip address in his computer's tcp/ip settings. I told him that if he wanted to do that, he would have to turn NAT off. He didn't know what NAT was. And then he told me "you obviously don't know very much about networking."

The guy obviously didn't want any help -- he just wanted to bitch about how our router wouldn't do something impossible. If he had just shut up and let me do my job -- which I know how to do very well, thank you -- he would have had a static, public ip address assigned to his computer in 2 seconds. But no, he decided he wanted to be superior, despite the fact that HE WAS CALLING FOR SUPPORT. Anyway, he totally harshed my mellow. Way to go, asshole.