Its a Damn Good Thing She's a Remote User...

[the-elfster.livejournal.com]

...otherwise I would hunt her down and kill her....

Trying to work on a printer installation for a remote user.  I tell her that I need to remote into her machine and set up a specific time with her to do so.  I call her and tell her I need her to log off the machine, but to leave it on so I could remote in.  She acknowledges that and tells me to give her five minutes.  I give her fifteen.  I login, start the installation, and suddenly the connection is terminated.  Huh?  Now I can't log back in to her system, as it won't connect.  So I call her to let her know that I am having issues -- SHE TURNED THE COMPUTER OFF WHEN SHE LOGGED OFF!!

Comments

[kayfox.livejournal.com]

My solution: Wake-on-LAN (http://en.wikipedia.org/wiki/Wake-on-LAN)

[redqueenmeg.livejournal.com]

I get that all the time, and also when they have to be logged on for me to check something, I try to connect and I TELL them I am trying to connect, and they get a little message saying "redqueenmeg is trying to control your computer, do you want to allow this?"

They INVARIABLY click "No."

"OK, I don't seem to be able to access your computer. Did you get a message, like I told you, about granting me access?"
"Yes. I clicked 'No.' Wasn't I supposed to?"