I hate clueless, arrogant customers
Dec. 8th, 2005 04:26 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
lordstorm.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryHow many times do I need to repeat, leased lines DO NOT have phone numbers attached to them! Circuit references yes, but you can't exactly plug in a handset into the NTE and expect to get a dial-tone now can you? Aie.
"But that's the way it's always worked: our telephone system is in the same rack as our leased lines and uses the same system."
Yes. And? Just because they're located in the same rack doesn't mean they're sharing the same systems!
"Look, I'm a PABX technician and I've got an MCSE. I think I know what I'm asking you."
Bingo: with one acronym you just validated the very reason I didn't believe you. I too used to be a PABX technician - I planned, programmed and maintained a corporate PABX system myself in one of my older jobs.....and it had nothing to do with our connection to our SHDSL connection to the outside world. Ass.
"When I call myself the leased line's number comes up on my GSM."
Welcome to the lovely world of PABX routing tables! Fascinating, aren't they? The fact our records show you also have 2MB ADSL into the site might also ring alarm bells, yes?
"But the leased line runs directly into our Netgear router, and it shows sync, and I disconnected last night and was able to call myself. Do you even know what you're talking about?"
Oh boy, you just stepped over that invisible courtesy line. And I don't suppose you have a dusty, apparently oft-neglected Cisco 1600 records show we configured for you quite a while ago? I don't suppose if you disconnect your Netgear you'll find you'll still maintain a connection, mmm'yes?
"Sigh. The Cisco hub runs our telephone system, duh. And I'm not going to disconnect the Netgear in office hours! Too many people rely on our connection!"
Riiiight. Patient explanation of site with leased line with backup ADSL service follows.
"That's incorrect: you have no idea how our network is set up here. Can I actually talk to someone who knows what they're talking about?"
Oh supervisor? Dipshit customer service call coming your way. Prepare the razorblades over the wrists, while I port into the router at our end in our end and administratively down her port for a small demonstation.....
"But that's the way it's always worked: our telephone system is in the same rack as our leased lines and uses the same system."
Yes. And? Just because they're located in the same rack doesn't mean they're sharing the same systems!
"Look, I'm a PABX technician and I've got an MCSE. I think I know what I'm asking you."
Bingo: with one acronym you just validated the very reason I didn't believe you. I too used to be a PABX technician - I planned, programmed and maintained a corporate PABX system myself in one of my older jobs.....and it had nothing to do with our connection to our SHDSL connection to the outside world. Ass.
"When I call myself the leased line's number comes up on my GSM."
Welcome to the lovely world of PABX routing tables! Fascinating, aren't they? The fact our records show you also have 2MB ADSL into the site might also ring alarm bells, yes?
"But the leased line runs directly into our Netgear router, and it shows sync, and I disconnected last night and was able to call myself. Do you even know what you're talking about?"
Oh boy, you just stepped over that invisible courtesy line. And I don't suppose you have a dusty, apparently oft-neglected Cisco 1600 records show we configured for you quite a while ago? I don't suppose if you disconnect your Netgear you'll find you'll still maintain a connection, mmm'yes?
"Sigh. The Cisco hub runs our telephone system, duh. And I'm not going to disconnect the Netgear in office hours! Too many people rely on our connection!"
Riiiight. Patient explanation of site with leased line with backup ADSL service follows.
"That's incorrect: you have no idea how our network is set up here. Can I actually talk to someone who knows what they're talking about?"
Oh supervisor? Dipshit customer service call coming your way. Prepare the razorblades over the wrists, while I port into the router at our end in our end and administratively down her port for a small demonstation.....
![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
no subject
Date: 2005-12-08 05:04 pm (UTC)Let's see if I remember my cisco commands!
Date: 2005-12-08 05:08 pm (UTC)ip ser0 shut
::at this point the telnet connection should just drop::
Re: Let's see if I remember my cisco commands!
Date: 2005-12-08 05:21 pm (UTC)Re: Let's see if I remember my cisco commands!
Date: 2005-12-08 06:32 pm (UTC)Plus, the "fix" is a simple one: power cycle the router, and the port will come back up with the router, if I recall correctly...