Please let me help you!!!!
Nov. 17th, 2005 04:01 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ucfwolf.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryHi everyone, i am new to this community. I work with redqueenmeg & rrrebo and I am so glad I found people who also deal with the same crap I deal with. I though the problem was with me. After reading some of the posts, I feel vindicated....for that, I thank you all.
This is a message to all of my potential clients who call me for tech support.
*Ahem*
#1: "I am the boss"
If you hear my voice.....wait....if you hear me answer the phone before you decide to start squawking out your issue, then you have reached technical support...and I CAN help you.
#2: "Why you call"
Assuming you DO hear my voice, as discussed in point #1, then YOU have the problem.....otherwise, why call me?
#3: "Your role in solving the problem"
We established in #2 that you have a problem, so now we follow one simple rule. You sit there and shut the F up, patiently waiting for me to ask you some simple questions. When I am trying to configure your email, and you start bragging about how you can right-click and bring up options, you not only slow me down......you piss me off because now I have to deal with your n00b ass longer than I should have to. I am NOT impressed with your advanced skill of defragging your drive or renaming a file. The issue is email. The problem is YOU.
How hard is it to just close YOUR mouth and listen to ME, the tech who is trying to help?
Do you go to the salon or barber and start constantly looking around while they are trying to cut your hair? NO, because you will look like a kid who rides the little yellow bus who cuts his own hair.
Do you go to the dentist and try and tell him all about your neighbor's dog while they are drilling your teeth?
NO, because you would not want to lose any other teeth. (I would like to add that pissing a tech off could result in the loss of teeth if we discover who you are in the outside world)
So, why do you think it is necessary to yap yap yap the whole time I am working? Do you want me to finish so you can go back to eating lunch instead of chomping and crunching in my ear? THEN STFU!!!!!
Oops, I almost forgot...
#4: "How to set me off"
Don't you even dare think about HUFFING and PUFFING in my ear about how this is taking so long if you did NOT follow steps 1-3. I have many creative ways to make your computer/work experience a living hell.
Have a nice day!
This is a message to all of my potential clients who call me for tech support.
*Ahem*
#1: "I am the boss"
If you hear my voice.....wait....if you hear me answer the phone before you decide to start squawking out your issue, then you have reached technical support...and I CAN help you.
#2: "Why you call"
Assuming you DO hear my voice, as discussed in point #1, then YOU have the problem.....otherwise, why call me?
#3: "Your role in solving the problem"
We established in #2 that you have a problem, so now we follow one simple rule. You sit there and shut the F up, patiently waiting for me to ask you some simple questions. When I am trying to configure your email, and you start bragging about how you can right-click and bring up options, you not only slow me down......you piss me off because now I have to deal with your n00b ass longer than I should have to. I am NOT impressed with your advanced skill of defragging your drive or renaming a file. The issue is email. The problem is YOU.
How hard is it to just close YOUR mouth and listen to ME, the tech who is trying to help?
Do you go to the salon or barber and start constantly looking around while they are trying to cut your hair? NO, because you will look like a kid who rides the little yellow bus who cuts his own hair.
Do you go to the dentist and try and tell him all about your neighbor's dog while they are drilling your teeth?
NO, because you would not want to lose any other teeth. (I would like to add that pissing a tech off could result in the loss of teeth if we discover who you are in the outside world)
So, why do you think it is necessary to yap yap yap the whole time I am working? Do you want me to finish so you can go back to eating lunch instead of chomping and crunching in my ear? THEN STFU!!!!!
Oops, I almost forgot...
#4: "How to set me off"
Don't you even dare think about HUFFING and PUFFING in my ear about how this is taking so long if you did NOT follow steps 1-3. I have many creative ways to make your computer/work experience a living hell.
Have a nice day!
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