(no subject)

[sami-rdwd.livejournal.com]

I wasn't the one who took the call, but at the campus computer help desk that I work for, a student actually called in and asked if we knew if his class was cancelled for the next day.
I've gotten some pretty stupid questions, but I believe that one takes not only the cake, but half the bakery.

Comments

[lissrac.livejournal.com]

We got an email asking our helpdesk if classes were cancelled for election day....

I've got one

[justsomegurl.livejournal.com]

I just got an email that someone called into our call center last night to find out what time it was.

Re: I've got one

[yduras.livejournal.com]

Well, to be fair, I've gotten calls *from* helpdesk to find out if it was snowing... :)

(Helpdesk was in the basement, with no windows, and I was on the third floor, with only a short walk to a nice window view of where they parked their cars.)

[katyism.livejournal.com]

We get calls all the time like that because if someone calls the university switchboard and mentions the word "internet" they get transferred to tech support. Lazy operators.

Example:
"Hi, I checked on the internet but I can't find the number for the university hotel." OK, let's transfer them to tech support!
"The internet was down yesterday so I couldn't register for classes online and missed my registration time slot. What do I do?" I know, let's punt this call to tech support!

And of course we get the call and have to transfer them somewhere else or back to the switchboard. Ugh.

Transfering Calls without Thinking

[lions-tambua.livejournal.com]

Sure. everyone knows such situations. it happens here VERY often
Customer calls sales and says, "i want to buy an Server"
Sales-agent from foreign country: "server ? youre wrong! i'll redirect you to tech-hotline"
customer: "huh ? no i dont have an technical probl...."
line: "you are beeing transfered. please hold the line"
.......... *doh*

[kayfox.livejournal.com]

I work in a site Security Operations Center for The Largest Software Company. Two of our phone numbers are one off from the Help Desk number, one of them being pretty damn easy(tm) to misdial.

I used to work in tech support.

You would be suprised how many people call our number and tell us their problem even after we told them a few times their talking to the wrong people.