Two gems from today..

[alysania.livejournal.com]

.. and i'm only three hours into the workday.

Back story: I'm a desktop support tech, and for last week and this week, I've been pulled from regular duty to reset passwords. *angst* I had taken my last helpdesk call almost a year ago, and haven't looked back. Frustrating.

So two calls today that had me stifling giggles

1. User calls up, machine is locked, and her account is locked out and was reset. In order to get her back into the computer, we've got to reboot the pc. So, I tell her to hold in the power button "on the computer" in order to turn it off. She says she was holding it in and nothing was happening. I find out towards the end of the call that she was holding in the MONITOR's power button.

And this one is REALLY good.

2. User calls up and says his temporary password wasn't working. He tells me that he doesn't have a left Parenthesis on his keyboard. I boggle for a minute and look down, to see a left and a right on my keyboard above the 9 and 0. I tell the user this and he realizes that he mistook the word "parenthesis" for "apostrophe".

Comments

[akage.livejournal.com]

>>I find out towards the end of the call that she was holding in the MONITOR's power button.

We get that sort of thing all the time.

ME: "Okay, what model of PC are you currently using?"
USER: (confidently) "Nokia."
ME: "No, that's the monitor."
USER: "Oh. Umm...Intel?"
ME: "No, that's the type of processor you have. Look on the front of the big box."
USER: "Oh, I see it. Microsoft Windows!"
ME: *squeezing my stress ball so hard it pops*

[thalionar.livejournal.com]

I get the monitor one *all the freaking time.*

[alysania.livejournal.com]

LOL maybe it's because I've been spoiled with the desktop support job.. but geez.. that's painful.

[alysania.livejournal.com]

damn. I guess i'm just spoiled. *condolences*
love your icon btw ;)

[thalionar.livejournal.com]

thanks on both counts

The joys of being a level one tech... *hopefully* we screen the stupid for the level 2's...

at least, that's the theory.

[alysania.livejournal.com]

hehe, yeah been there, done that. And now that I'm on the receiving end of tickets generated by the call center? The good techs do screen and do a great job of it and 99% of the time, they have the issue solved by the time I get it - I might just have to log in as admin to fix something that they've written out explicit directions for in the well-documented ticket. It's the ones that don't know how to create a desktop shortcut and never get canned that give L1 a bad name. I should post some of the tickets I get from our call center some day..

[thalionar.livejournal.com]

oh, please please do!

I've been doing L1 for wow... almost 6 years now, and mostly I enjoy it (I have the benefit of getting paid a living wage and can still spend lots of time on LJ or what have you... not many jobs let you do both!) I'm always amazed at the crazy things that slip past some of our techs (or the ones that are perfectly reasonable but get kicked back from L2 for some crack headed reason.)

[alysania.livejournal.com]

http://chroniclesofgeorge.nanc.com/ (http://chroniclesofgeorge.nanc.com/)
This guy had a vendetta with one particular L1 tech who had poor grammar skills and a problem with documentation. Kinda the same things I come across, but the commentary from the desktop tech and creator of the site is just beyond funny. Will try to post my two tonight sometime.. if i can handle looking at a computer again after work *groans*

[thalionar.livejournal.com]

hahahahahahahah!!! wow... I think my brain broke :)

Thanks!