One of my favorite calls that I didn't actually get

[redqueenmeg.livejournal.com]

This happened to a coworker of mine:

COWORKER: Thank you for calling (helpdesk), this is (tech), how can I help you?
IDIOT WOMAN: Hi, yeah, Microsoft Word is messing up. But I have the property tag from this laptop! It is XXXXXX.
COWORKER: (looks up tag) OK... that appears to be assigned to someone else. May I have your employee number and we'll get this all straightened out?
IDIOT WOMAN: Oh, I'm not an employee!
COWORKER: (WTF?) Then... why do you have one of our laptops?
IDIOT WOMAN: Well, it said on it that I should call this number if the computer wasn't working!
COWORKER: Yes, but... why do you have one of our laptops if you are not an employee?
IDIOT WOMAN: Oh! My boyfriend is an employee and this is his work computer. But he was given a new computer, so he gave me this one to use for my schoolwork. So, you have to help me make it work.

1. Guy is a dumba$$ for giving her a work computer that may possibly even have US government proprietary information on it.
2. Woman is a dumba$$ for calling us for tech support.

Just... wTF.

Reminds me of working at Dell, when people would steal computers, then claim that possession was proof of ownership, and would call in for tech support on computers they HAD NOT PAID FOR.

Comments

[redqueenmeg.livejournal.com]

x-posting to customers_suck

[toxico.livejournal.com]

I keep forgetting I have customers_suck watched on another filter...

Reminds me (for some reason, even though it's unrelated) of the people that would call at my previous job when their electronic check payment attempted via an automated IVR was declined, and they were unable to correctly discern between their routing number and checking account number. They then claimed it was "our fault," and one woman actually gave up and stated that "God will take care of this for me, I know you're wrong."

[redqueenmeg.livejournal.com]

And then there was the smiting, and the wailing and gnashing of teeth... :)

[ravenshrinkery.livejournal.com]

People used to call in for support on copies of Quickbooks their accountants gave them when I was supporting that. We would give the customers free legit copies of the software to rat because legal would nail the accountants to the wall for it, because assuredly that one customer would not be the only one the accountant had done this for. These always got settled out of court for pretty much whatever they wanted because the firms knew that the publicity would be enough to put them out of business.

[redqueenmeg.livejournal.com]

Ahh, justice.

[lions-tambua.livejournal.com]

hehe.. know that just TOOOOOO well *G*

[thalionar.livejournal.com]

I got a call from a guy who bought a laptop *under a bridge for $300* from a guy that said it would work fine, just needed a new power cord. He clicked past the "use of this computer by non *company name* employees is prohibited" and got to the login screen, when he couldn't log in, he called the helpdesk # on the sticker. He was a pretty good sport about it when our IT manager called him back and the company got back the laptop, the man got a reward from the company that covered how much he spent on it, and I *think* the guy selling the stolen property got picked up, but I'm not sure.

[redqueenmeg.livejournal.com]

Now that is a good ending to the story.

Under a bridge, haha.

[thalionar.livejournal.com]

I know... it's amazing what people will do and not really think about it...

[byh.livejournal.com]

Reminds me one girl who downloaded a mail program, found a crack for it, got infected with a trojan and then called the support blaming the developers for having viruses in their software.

[floatingpencil.livejournal.com]

Hmm. I work for another accountancy software company, and we've seen accountants do that. I think you've just given me an idea.

Woohoo, evil plan! Evil plan!

[harry-whodunnit.livejournal.com]

Every time I see that icon, it always makes me smile.

[ravenshrinkery.livejournal.com]

Intuit gets away with this because they have close to 90% of the market share in small business accounting software. Those free licenses are a drop in the bucket to a company with multi-billion dollar annual revenues. They can afford the kind of legal department to ensure that sort of practice remains well under control.

[the-s-guy.livejournal.com]

"So, you have to help me make it work.

No, I have to call Security on you and your boyfriend... muahahaha.

[klytus.livejournal.com]

Just like Security in our company usually hears about it when user's get infections of spyware on thier company laptops by going to non-corporate approved websites and doing non-work-related work on them.

[redqueenmeg.livejournal.com]

Yeah, we always tell Security about stuff like that, but they never do anything about it.