(no subject)

[thesawg.livejournal.com]

Pop Quiz: Your cable modem is on fire, do you:
A. Unplug it and put the fire out
B. Call the fire department
C. Call your ISP and wait in a 20 minute queue to see what they should say

If you answered C, you are one of my customers.
I had a customer call up and she said the modem was on fire. By the time she got through it was still plugged in and smoke was coming out. I really couldn't get a clear answer if she saw actual flames or sparks. So, I had to inform her at this point removing the electricity to the smoldering box would be a good thing. With that taken care of, it was obvious she had to replace the modem. Now per policy we have to get approval from a Teir2 tech before we can refer a customer to swap equipment. I managed to not laugh while on the call with him, he failed though. Surprisingly enough, he recommended we swap the modem too.

Comments

[noggieca.livejournal.com]

Are you sure that they did not want to turn it into a bong?

[tmercenary.livejournal.com]

D) rub yourself in gasoline and cuddle the box.

[redqueenmeg.livejournal.com]

I've had people call me with their computers on fire, and they will refuse to turn them off because OMG I HAVE WORK TO DO.

[rrrebo.livejournal.com]

At that point I'd berate them for letting the "magic smoke" out and ask them why they did it.

[compwizrd.livejournal.com]

http://www.compwizrd.com/work/monitorblewup.jpg

I've had people call me about monitors leaking magic smoke, as well.

[jecook]

DING DING DING!! A WINNER!!!

[lions-tambua.livejournal.com]

iam just WAITING for an customer to call in to tell that one of his servers is on fire *lol*
and i think i can imagine how that will go (NOT AN ACTUAL CASE! JUST THE IDEA HOW THAT MIGHT GO!)
me: take the system from power and extinguish the fire!
Customer: I CANT DO THAT! this is an PRODUCTIVE system!! it HAS to stay up! DO SOMETHING! its burning down our whole server-room!