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May. 15th, 2003 10:21 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
daerlyn.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery"I'm a law student, I have this paper due tomorrow morning and it's imperative that I email it tonight, and I can't get online."
Oh, right. Now that I know this is important, I'll actually help you, rather than give you the runaround we reserve for people who don't really need their internet connection.
You don't know your error message, even though the problem has supposedly been occurring for fourteen hours. You've called us before, so you are aware that this is generally the first thing we ask. You want me to call you back on your cell phone, stating that "I can never get through to you people." It's 6.45 am. I know damn well that you were not in the queue long enough to so much as hear the company name. Why? Because me and the only other person here were both free for calls.
It's too bad that you're so close to tears. Maybe if you a) took your head out of your rear, b)had called us when the problem started, rather than when it started to threaten your academic career (yes, we are 24 hour. I don't really get paid to surf the net), c) paid attention to what popped up on your screen on the off-chance it might be related to what you were trying to do, this would be a less stressful experience for you.
Upon taking a closer look at the account, I notice that I've dealt with you before. You were the person who had been suspended for late payment, did not want or were unable (still not sure which) to pay immediately by credit card, and yet could not comprehend that I couldn't unsuspend the account until your repeatedly-misdemeaning ass forwarded us the money owed. And left this until the day before your paper was due. Way to learn from your past experiences, sweetheart. I pity your future clients, because yours will probably be the worst-organised defence in history, since you'll have left all your preparation until the night before the court date.
Oh, right. Now that I know this is important, I'll actually help you, rather than give you the runaround we reserve for people who don't really need their internet connection.
You don't know your error message, even though the problem has supposedly been occurring for fourteen hours. You've called us before, so you are aware that this is generally the first thing we ask. You want me to call you back on your cell phone, stating that "I can never get through to you people." It's 6.45 am. I know damn well that you were not in the queue long enough to so much as hear the company name. Why? Because me and the only other person here were both free for calls.
It's too bad that you're so close to tears. Maybe if you a) took your head out of your rear, b)had called us when the problem started, rather than when it started to threaten your academic career (yes, we are 24 hour. I don't really get paid to surf the net), c) paid attention to what popped up on your screen on the off-chance it might be related to what you were trying to do, this would be a less stressful experience for you.
Upon taking a closer look at the account, I notice that I've dealt with you before. You were the person who had been suspended for late payment, did not want or were unable (still not sure which) to pay immediately by credit card, and yet could not comprehend that I couldn't unsuspend the account until your repeatedly-misdemeaning ass forwarded us the money owed. And left this until the day before your paper was due. Way to learn from your past experiences, sweetheart. I pity your future clients, because yours will probably be the worst-organised defence in history, since you'll have left all your preparation until the night before the court date.
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