Better than sex? :D
Oct. 23rd, 2005 06:19 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
taleya.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryGot bapped a call from a fellow Graveyarder with a Shining Wit...as highest level tech, apparently I'm supervisor as well. Bah.
So I'm talking to the customer. Sounds straightforward. Modem is borked, he wants a call back on his mobile as he only has one phoneline.
Slight problem. We don't do call backs. End of story. We have THREE staff on graveyard weekends, including myself and I don't take that many calls because I don't have the time. So I inform him as such.
And he of course hits the roof, screaming about how shit our service is, yadda yadda, rinse and repeat. I tune him out for a bit and groove to some Nightwish on the speakers and make the appropriate grunts when required. I can tell he's angling for a credit, and seems to be labouring under the misconception that because he is hearing a female voice, I can be bullied and abused. Well, you're just shit outta luck on both points now, aren'tcha buddy?
And the conversation ceases thusly:
me: "Well, I'm sorry sir, but the brutal truth..."
Him: "The brutal truth is I can't get a service! What's the good of paying for YOUR service if I can't use it? WHAT'S THE POINT OF STAYING WITH YOU IF -"
Me: (interrupting and unleashing the mummy voice)"The brutal truth sir is that the fault is with your computer. OUR service is working fine, the fault is with YOUR equipment."
*and two tech heads pop immediately out of their gopher holes and start grinning like bananas*
Him: "....."
Me: "Now I'm going to have a tech call you at 8 when our full staff are on board, until then, thank you for calling." *click*
Oh yeah baby. Take it like a man :D
So I'm talking to the customer. Sounds straightforward. Modem is borked, he wants a call back on his mobile as he only has one phoneline.
Slight problem. We don't do call backs. End of story. We have THREE staff on graveyard weekends, including myself and I don't take that many calls because I don't have the time. So I inform him as such.
And he of course hits the roof, screaming about how shit our service is, yadda yadda, rinse and repeat. I tune him out for a bit and groove to some Nightwish on the speakers and make the appropriate grunts when required. I can tell he's angling for a credit, and seems to be labouring under the misconception that because he is hearing a female voice, I can be bullied and abused. Well, you're just shit outta luck on both points now, aren'tcha buddy?
And the conversation ceases thusly:
me: "Well, I'm sorry sir, but the brutal truth..."
Him: "The brutal truth is I can't get a service! What's the good of paying for YOUR service if I can't use it? WHAT'S THE POINT OF STAYING WITH YOU IF -"
Me: (interrupting and unleashing the mummy voice)"The brutal truth sir is that the fault is with your computer. OUR service is working fine, the fault is with YOUR equipment."
*and two tech heads pop immediately out of their gopher holes and start grinning like bananas*
Him: "....."
Me: "Now I'm going to have a tech call you at 8 when our full staff are on board, until then, thank you for calling." *click*
Oh yeah baby. Take it like a man :D
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no subject
Date: 2005-10-22 08:40 pm (UTC)no subject
Date: 2005-10-22 09:24 pm (UTC)I had one guy who called up saying "I'm getting an error - no dial tone detected. Is my account OK?"
"Your account was locked out earlier but is fine now, the problem is your modem isn't dialling out."
"But if you locked me out, then I wouldn't be able to connect."
"No, you'd get a different error..."
It took me 10 minutes to convince him that we had no jurisdiction over his hardware. Though if I did, I'd frag it so he couldn't waste our time ever again.
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Date: 2005-10-22 09:29 pm (UTC)no subject
Date: 2005-10-23 02:51 am (UTC)no subject
Date: 2005-10-23 03:27 am (UTC)no subject
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Date: 2005-10-23 04:57 am (UTC)no subject
Date: 2005-10-23 07:49 am (UTC)no subject
Date: 2005-10-23 10:54 am (UTC)