(no subject)

[inahandbasket]

I support the people in the research labs at a large pharmacudical company.
This makes for some really interesting opening lines when we get calls.
Lines such as,
"Hi, this is Mary from Infectious Diseases!"
And there's so freaking many doctors, that some of them have great names. We get calls from Dr. Slaughter and Dr. Stoner. There's someone named Ying Yang who calls us, and an I. V. Dick. (I really wish it was a B instead of a V.)

We're an MS Office/Outlook site. (bleah.) We had one guy call who had been with the company for 3 years, and never knew outlook existed. he had been doing all of his e-mail through Excel.

Oh, and know that urban myth about the guy who calls dell tech support, and after 20 minutes of troubleshooting it's determined that there's no electricity in his house?
Yeah, we got that call last October. >_<

They're not the most common sensical doctors.

Comments

[localguru.livejournal.com]

how the hell do you do email through excel\?

[inahandbasket]

we figured out how he was sending, a simple "file... send to..." and remove the attachment.
but we still can't figure out how he was receiving it. we finally decided he must have an admin who printed out his important e-mail and gave it to him.
He was pretty blown away by how easy outlook was when the guy explained it to him.
:o)

[lazarus7.livejournal.com]

I can relate ... I work for a school district so I support teachers. Many of them to stupid to locate the computer itself let alone their email.

We migrated to Exchange a little over a year ago and when we did, we deleted the stale accounts in the system. Well, about a week ago I had a teacher come to me and ask why they couldn't get into their email. I checked and it appeared that they didn't have an account .. so I checked further. They were one of the stale accounts we deleted in February 2002. So here is a teacher who would not have checked her email in well over a year. She was very upset that we would have deleted her account but how much sympathy do I have for someone who checks their email bi-annually? - turns out, none whatsoever.