Yes, but what do I *do* all day?

[megpie71.livejournal.com]

I'm writing an application for the next pay level up at work. These are the criteria I have to satisfy:


Criterion 1: Understanding of Centrelink's strategic environment.

This criterion includes the ability to:

• promote Centrelink's internal and external customer charters and show leadership in providing a quality customer service
  
• communicate Centrelink's strategic directions and its role in implementing government policy
  
• focus on outcomes brokering strategies to deliver an effective service to customers and client agencies.
  

Criterion 2: Achieves results.

This criterion includes the ability to:

• consider a range of implications, including long-term ones, when making decisions about service delivery to customers, community groups and client agencies
  
• work with team members to assess team performance and how it can be improved.
  

Criterion 3: Cultivates productive working relationships.

This criterion includes the ability to:

• work effectively with others to maximise services to customers, community groups and client agencies
  
• forge strong partnerships with other teams and where appropriate with community groups
  
• build the leadership capabilities of the team and lead cultural change.
  

Criterion 4: Exemplifies personal drive and integrity.

This criterion includes the ability to:

• adhere to and demonstrate behaviours consistent with the APS Code of Conduct
  
• promote the APS values.
  

Criterion 5: Communicates with influence.

This criterion includes the ability to:

• demonstrate well developed oral and written communication skills
  
• listen actively to others and respond appropriately
  
• put forward ideas and consider and encourage the views of others.
  

Criterion 6: Demonstrated ability to manage networked systems with a high level knowledge of the hardware and software components of LAN/WAN architecture or equivalent networked systems.

This criterion includes:

• LAN/WAN Operating Systems
  
• Backup Systems
  
• Peripheral Management
  
• Site Installations, Relocations
  
• PC Desktop applications
  
• Lotus Notes
  
• Intranet/Internet.
  

Criterion 7: Demonstrated knowledge of ITIL processes and Service Desk Service Level escalation standards.

This criterion includes the ability to:

• analyse and manage customer demands
  
• prioritise a workload to meet service level objectives.
  

Criterion 8: Demonstrated knowledge of ISIS Mainframe systems and an understanding of IES and its associated Centrelink payments areas.

Criterion 9: Demonstrated understanding of and demonstrated ability to apply and promote OH&S principles and practices in the workplace.



Prizes for everyone who can guess what it is I actually do all day without looking at my journal. Double prizes for anyone who can work it out from the first five criteria, which were all that was originally posted...

(Oh, and the prize is helping me look for my brain, which has crawled off somewhere and refuses to come out)

Comments

[redqueenmeg.livejournal.com]

Well, if you're like most IT people I know, you're actually mentally eligible for about two or three promotions in a row. Are you overqualified? :D

[bekscilla.livejournal.com]

LOL, actually it sounds like you work for my friend, or at least in the same area as him.

Duh.

[rrrebo.livejournal.com]

You take tech support phone calls from overpaid idiots all day, possibly in a team lead capacity, dealing with "escalations."

Do I win?

[reynardo.livejournal.com]

You've posted on this community, so I assume it's not just "assess people's eligibility for the dole".

All day? You field phone calls from twits who read "press F5" and held down the F key while hitting "5", and wonder why it doesn't work.

[kalium.livejournal.com]

Helldesk, obviously.