Oh, nice

[redqueenmeg.livejournal.com]

From my latest call log, a client had already opened a ticket with no details in it and I could tell that it is the kind of thing I could easily fix if I could just get a little information, so the client could go on his merry way with his ticket fixed probably a week faster than it otherwise would have been. Emphasis in the text is mine and not in the call log:

Client states that he gets kicked off VPN both on dialup and on wireless. Asked client what error message he gets when he gets kicked off and client states that he has gotten every possible error message and that it was not possible for him to remember the error messages to tell me them so that I could help him troubleshoot.

Asked client if there were any error messages that he could remember. Client states he had max sessions reached at one point. Asked client if he could try the other VPN servers at that time and client states that it does not matter because he is now able to login.

Client states that he cannot give me any of the error messages that he receives because then he would have to write them down as they are happening. I advised the client that he may wish to do that because when this ticket is worked, it will be quite difficult to troubleshoot the issues without knowing exactly what they are.

Client states that it does not matter because whomever works this ticket should be able to tell what is going on simply from the fact that he has called in multiple times. Client states that all relevant details should already be included here and in previous call logs and that error messages are not necessary to troubleshoot his VPN issue.

Dude, you don't deserve to have me work your stupid ticket. Keep interrupting me and I will--oops!--cancel it!

Comments

[kayfox.livejournal.com]

CLOSED -- Issue cannot be replicated.

[kallell.livejournal.com]

CLOSED -- User should not Reproduce

[redqueenmeg.livejournal.com]

I wish I were allowed to close tickets other people open, but since they're opened to other groups, I can't, unless I fix the issue myself or the client states that the issue is not happening anymore.