(no subject)

[kelly-bean.livejournal.com]

OK... I HAVE to bitch about this one. First call, saturday morning.. 8 am.

This guy can hear about everyother word I say.. He's like.. half deaf.

He cannot figure out why his computer that used to be his son's still has his son's name on it in some
places. Also, he can't figure out how to dial-up (yes we still support it :P) because the username is wrong.

After talking with this guy for almost 45 minutes, i started to slam my head into the desk.

I had to explain to him 8 (EIGHT!) times how to open the freaking control panel.

Finally get him to open that, and then he can't figure out how to double click on the connection.

Finally he starts to understand that yes, he has to click RAPIDLY.

And last, but definitely not least, when I finally get him into the dial up box, he cannot figure out how to DELETE THE FREAKING TEXT in the text box.

Me: "Great. Move your mouse over the box. Now click. Now press the backspace key until all the letters and numbers are gone."

Customer: "OK, everything but 4 numbers are gone"

Me: "OK, move your cursor to the end of those numbers and then press the backspace key to get rid of those as well."

Customer: "I can't seem to do this. I'll have to have my wife call you back. *click*"


SO CLOSE...

and now i have to start over with his wife when she calls back.

Comments

[cmdrproteus.livejournal.com]

Oh for christ's sakes....I really hope the wife isn't as much of or even moreso of a luddite than the guy was X(

[darkblade1.livejournal.com]

I feel your pain. The two people I've had so far this morning have been complete and total morons.

[klytus.livejournal.com]

Oh, Jesus H. Christ on a pogo stick! It took him 45 minutes to get a clue that he "can't seem to do this"?

I hope when his wife calls back, she is able to figure it out in 3 seconds and that it makes him feel like an utter idiot.

[cyrus7.livejournal.com]

Similar to that Tech Support video on umm I don't remember the name of the site... dead trolls or something:
"Are there any kids or teens in the house? Oh there is? How old is he? 13? Okay, put him on... Hey there, your dad's dialup settings need to be fixed so he can get on the internet. Oh you got it already? Great. No, don't put your dad back on. Bye."

[emsporter.livejournal.com]

This is when "Click on the [item] with your mouse, then on the keyboard press Enter" is really, really, really useful.

I feel your pain. I teach elderly people on a regular basis..

[kelly-bean.livejournal.com]

I love that video.

[tjernobyl.livejournal.com]

"Three Dead Trolls In A Baggie"