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techrecoveryFirst call of the day: I have to fix some one else's mess, because he sent the customer instructions on running a SQL script. No script, just the instructions. So he calls back requesting the script.
We're not supposed to give out the script or any instructions regarding it, on possible penalty of job loss - basically because it allows you to reset a password and effectively 'hack' someone's SQL database (categorized so according to Development even though one could easily cobble together the very same command via a few Google searches) if you're so inclined. So I have to play the politics game, go through several managers, and try to cover my coworker's ass at the same time. I can only do so much waffling on someone else's behalf until I'm asked to provide the case documentation.
He was "spoken with" about 20 minutes later. He's only still here because he didn't actually send the script, I'm willing to wager.
Second call of the day: An hour and a half to tell some retard how to set an exception for a file in her Windows Firewall.
An hour. And. A. HALF....full of:
"What'd you call that? Console...Control something?"
"...Panel."
"Console Panel?"
"No... Control Panel."
"OH! Uh, I haven't installed that."
"You don't have to. It's part of Windows."
"Really? Wow, so they can, like, control my computer from Microsoft?"
"If they can, this doesn't do it. Let's go to that Firewall."
"I didn't install that either."
To say this woman had an IQ ranging somewhere between "plankton" and "toaster" would be far too high a pedestal.
Third call of the day: Have this guy send me log files. Shows .zip file being blocked. He INSISTS that I am incorrect. I e-mail him the errors in the log; he insists that I fabricated the messages. I direct him to the messages in his log; he proceeds to yell at me stating nothing has changed in his environment, and what kind of tech support is this, and I am a "piss-poor excuse for a representative" because I can't tell him how to configure his firewall that has nothing to do with us, etc etc. I now need a beer or 6.
Fourth call: Relatively painless....
Fifth call: This guy's name is Harry Suckow. I can't stop giggling.
.....he's making me create SIX FUCKING CASES. I've ceased any merrymaking.
We're not supposed to give out the script or any instructions regarding it, on possible penalty of job loss - basically because it allows you to reset a password and effectively 'hack' someone's SQL database (categorized so according to Development even though one could easily cobble together the very same command via a few Google searches) if you're so inclined. So I have to play the politics game, go through several managers, and try to cover my coworker's ass at the same time. I can only do so much waffling on someone else's behalf until I'm asked to provide the case documentation.
He was "spoken with" about 20 minutes later. He's only still here because he didn't actually send the script, I'm willing to wager.
Second call of the day: An hour and a half to tell some retard how to set an exception for a file in her Windows Firewall.
An hour. And. A. HALF....full of:
"What'd you call that? Console...Control something?"
"...Panel."
"Console Panel?"
"No... Control Panel."
"OH! Uh, I haven't installed that."
"You don't have to. It's part of Windows."
"Really? Wow, so they can, like, control my computer from Microsoft?"
"If they can, this doesn't do it. Let's go to that Firewall."
"I didn't install that either."
To say this woman had an IQ ranging somewhere between "plankton" and "toaster" would be far too high a pedestal.
Third call of the day: Have this guy send me log files. Shows .zip file being blocked. He INSISTS that I am incorrect. I e-mail him the errors in the log; he insists that I fabricated the messages. I direct him to the messages in his log; he proceeds to yell at me stating nothing has changed in his environment, and what kind of tech support is this, and I am a "piss-poor excuse for a representative" because I can't tell him how to configure his firewall that has nothing to do with us, etc etc. I now need a beer or 6.
Fourth call: Relatively painless....
Fifth call: This guy's name is Harry Suckow. I can't stop giggling.
.....he's making me create SIX FUCKING CASES. I've ceased any merrymaking.
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no subject
Date: 2005-08-05 05:57 pm (UTC)i regularly get several people who call up to log between 10 and 15 cases...
ahh well...at least i'm not taking more calls...
IV
no subject
Date: 2005-08-05 06:20 pm (UTC)We've had a few interesting ones... Try Wyndy Bean or Dick Stanke.
no subject
Date: 2005-08-05 07:28 pm (UTC)no subject
Date: 2005-08-05 07:40 pm (UTC)"No, not that one! The one on the left, on the actual screen!"
"That makes the screen all black!"
"Well, looks like your problem disappeared!" *click*
no subject
Date: 2005-08-05 07:42 pm (UTC)no subject
Date: 2005-08-05 11:29 pm (UTC)From the film, Monty Python's Life Of Brian:
Pontius Pilate: What's so funny about "Biggus Dickus? "
Centurion: Its a joke name, sir.
Pontius Pilate: I have a vewy good fwiend in Wome named "Biggus Dickus"
no subject
Date: 2005-08-06 05:45 am (UTC)no subject
Date: 2005-08-06 05:55 am (UTC)we have a clone function where we just change serial numbers, but we've been banned from using it for some stupid beaurocratic reason...
*sigh*
repeat: "it pays the bills. it pays the bills. it pays the bills. it pays the bills...."
IV