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techrecoveryThem - "Can you reset my password?"
Me - "Sure what's your user ID?"
Them - "I don't know"
Me - "Well . . . If on your PC you . . ."
Them - "*interrupts* I can't"
Me - "Oh?"
Them - "I'm in my car right now. Can't you reset my password?"
Them - "Hi my name is _____ My user ID is _____ Some other miscellaneous info . . . You got all of that?"
Me - "Yes how can I assist you"
Them - "I have an employee who needs a password reset hold on let me give you to them"
Me - " . . . Hello?"
Them - "Hi! I need my e-mail password reset"
Me - "Ok what's your user ID?"
Them - "_____"
Me - "*deletes everything he had already put into the ticket*
Them - "I'm having trouble accessing someone's calendar and I should have access"
Me - "Ok any chance you can have them check their user proxy settings? You may have dropped off somehow. The first thing to check is if you're even still on the allowed list"
Them - "No I can't have them do that"
Me - "Why not?"
Them - "Because I can't but I really need access to their calendar and I used to be able to get to it what can I do?"
Them - "I'm trying to create a delivery for an item but SAP tells me I have nothing in stock"
Me - "*looks up item* That's because in the system you have zero of that item, there is nothing in stock as far as the system knows"
Them - "Oh ok cool! Thanks! *click*
(this call I'm really fuzzy on)
Them - "I can't *something I can't remember* because this item isn't showing up right. What do I do? It's order # _________ Item # _________
Me - *starts to look it up notices something says something*
Them - "What screen? Oh I . . . Hey that's a different delivery number hold on do you think if I do this this this that and the other it'll work?"
Me - *Still being rather new to SAP and completely unfamiliar with what they were trying to do* "Worth a shot!"
Them - "Yeah ok then I go here and then there and then here and . . . Am I doing this right?"
Me - "Yeah I think so" *clueless as to what they're doing*
Them - "Hey it worked! You were a great help!"
Me - "Oh no problem anytime"
Oh how I've missed Helpdesk.
Me - "Sure what's your user ID?"
Them - "I don't know"
Me - "Well . . . If on your PC you . . ."
Them - "*interrupts* I can't"
Me - "Oh?"
Them - "I'm in my car right now. Can't you reset my password?"
Them - "Hi my name is _____ My user ID is _____ Some other miscellaneous info . . . You got all of that?"
Me - "Yes how can I assist you"
Them - "I have an employee who needs a password reset hold on let me give you to them"
Me - " . . . Hello?"
Them - "Hi! I need my e-mail password reset"
Me - "Ok what's your user ID?"
Them - "_____"
Me - "*deletes everything he had already put into the ticket*
Them - "I'm having trouble accessing someone's calendar and I should have access"
Me - "Ok any chance you can have them check their user proxy settings? You may have dropped off somehow. The first thing to check is if you're even still on the allowed list"
Them - "No I can't have them do that"
Me - "Why not?"
Them - "Because I can't but I really need access to their calendar and I used to be able to get to it what can I do?"
Them - "I'm trying to create a delivery for an item but SAP tells me I have nothing in stock"
Me - "*looks up item* That's because in the system you have zero of that item, there is nothing in stock as far as the system knows"
Them - "Oh ok cool! Thanks! *click*
(this call I'm really fuzzy on)
Them - "I can't *something I can't remember* because this item isn't showing up right. What do I do? It's order # _________ Item # _________
Me - *starts to look it up notices something says something*
Them - "What screen? Oh I . . . Hey that's a different delivery number hold on do you think if I do this this this that and the other it'll work?"
Me - *Still being rather new to SAP and completely unfamiliar with what they were trying to do* "Worth a shot!"
Them - "Yeah ok then I go here and then there and then here and . . . Am I doing this right?"
Me - "Yeah I think so" *clueless as to what they're doing*
Them - "Hey it worked! You were a great help!"
Me - "Oh no problem anytime"
Oh how I've missed Helpdesk.
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